app install error help

Trout
New here

app install error help

I am using School.apple.com and meraki to administer 40 ipads. I have been asked to install new apps on them and I get "The app "whatever new app name" could not be installled and "This appleID can't be used to make purchases". I have obtained  the licenses from school.apple.com. All my certs appear to be up to date and communicating. Any ideas  

7 REPLIES 7
PhilipDAth
Kind of a big deal
Kind of a big deal

I don't know the answer.

 

I believe you have to buy the app via the VPP platform.

PhilipDAth
Kind of a big deal
Kind of a big deal

Perhaps you haven't added the VPP account to your Meraki system.

https://documentation.meraki.com/SM/Apps_and_Software/Apple_Volume_Purchase_Program_(VPP) 

@Trout  Apple ID's created within Apple school manager cannot be used to purchase App's. You need to purchase app's using VPP within ASM as suggested, 

Ah yes silly me I should have included that @BlakeRichardson  I actually "bought" these apps through vpp so I have the licenses but when the device tries to install the app through Meraki is when I get these two errors

thats the thing I have VPP Installed and I have purchased the apps with VPP

vassallon
Kind of a big deal

Here is how I have one of the apps I am pushing out setup:

 

vassallon_0-1613510383360.png

 

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@Trout  Can you post screenshots of the errors please. 

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