app install error help

Trout
New here

app install error help

I am using School.apple.com and meraki to administer 40 ipads. I have been asked to install new apps on them and I get "The app "whatever new app name" could not be installled and "This appleID can't be used to make purchases". I have obtained  the licenses from school.apple.com. All my certs appear to be up to date and communicating. Any ideas  

7 REPLIES 7
PhilipDAth
Kind of a big deal

Re: app install error help

I don't know the answer.

 

I believe you have to buy the app via the VPP platform.

PhilipDAth
Kind of a big deal

Re: app install error help

Perhaps you haven't added the VPP account to your Meraki system.

https://documentation.meraki.com/SM/Apps_and_Software/Apple_Volume_Purchase_Program_(VPP) 

BlakeRichardson
Kind of a big deal

Re: app install error help

@Trout  Apple ID's created within Apple school manager cannot be used to purchase App's. You need to purchase app's using VPP within ASM as suggested, 

Meraki CMNO, Ruckus WISE, Sonicwall CSSA, Allied Telesis CASE & CAI
Trout
New here

Re: app install error help

Ah yes silly me I should have included that @BlakeRichardson  I actually "bought" these apps through vpp so I have the licenses but when the device tries to install the app through Meraki is when I get these two errors

Trout
New here

Re: app install error help

thats the thing I have VPP Installed and I have purchased the apps with VPP

vassallon
Head in the Cloud

Re: app install error help

Here is how I have one of the apps I am pushing out setup:

 

vassallon_0-1613510383360.png

 

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BlakeRichardson
Kind of a big deal

Re: app install error help

@Trout  Can you post screenshots of the errors please. 

Meraki CMNO, Ruckus WISE, Sonicwall CSSA, Allied Telesis CASE & CAI
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