'Remove App' has a problem after iOS 15 update

Shany
Getting noticed

'Remove App' has a problem after iOS 15 update

In addition to the erase all settings problem below, there is one more problem after updating ios15.
In the profile and App settings, 'app removal' is set to be disable, but the remove app operates on the device.

 

Of course, the app is not deleted exactly.
Like Windows' shortcut icon, the app is deleted from the home screen, but it remains in the app library and can be executed.
If the app disappears from the home screen due to some users' mistake, the user may not be able to find the app.

 

Is this a problem with iOS? Or is it a matter of SM?

5 Replies 5
Chris_McCurdy
Here to help

Have you tried creating a iOS restriction profile? I am assuming that you are using DEP enrolled devices. There is a setting that prevents users from removing apps. You can also allow or not allow certain apps.

 

Chris_McCurdy_0-1635197306347.png

 

Chris_McCurdy_1-1635197332105.png

 

To create a profile go to: Systems Manager > Settings > + add profile.

 

Edit: make sure you have your MDM network selected first.

Shany
Getting noticed

@Chris_McCurdy 

 

All settings are correct.
iOS14 could not delete the app.
This problem occurs after upgrading to iOS15.
Please refer to the screenshot below.

스크린샷_2021__10__26__오전_10_14.jpg

'Removing apps not allowed' setting.

 

스크린샷_2021__10__26__오전_10_15.jpg

스크린샷_2021__10__26__오전_10_15.jpg

스크린샷_2021__10__26__오전_10_15.jpg

Classroom apps are gone.

스크린샷_2021__10__26__오전_10_15.jpg

Classroom app has not been deleted, can check it in the iPad storage and can execute it in the App Library.

Chris_McCurdy
Here to help

@Shany 

 

I figured it out, however I am not sure of the exact setting that controls this feature. Ill give you screenshots of all my settings. I used iOS restrictions and Home Screen Layout.

Chris_McCurdy_0-1635261664686.png

 

Restriction Settings:

Chris_McCurdy_1-1635261699254.png

 

Chris_McCurdy_2-1635261720981.pngChris_McCurdy_3-1635261751214.pngChris_McCurdy_4-1635261770876.pngChris_McCurdy_5-1635261789946.pngChris_McCurdy_6-1635261812039.png

 

Chris_McCurdy_7-1635261865978.pngChris_McCurdy_8-1635261902753.pngChris_McCurdy_9-1635261928731.pngChris_McCurdy_10-1635262525378.png

Here is my device details that I used for testing:

Chris_McCurdy_11-1635262664265.png

 

This is what I get when I tried to remove an app:

Chris_McCurdy_12-1635262820930.png

 

I hope this helps. 😊

Shany
Getting noticed

I found a reason why you don't have this problem.
When "Home Screen Layout" is enabled, the app remove menu has not worked since before.

 

 

 

 

DjShroll
Getting noticed

So this, to my knowledge, is expected functionality. Home Screen Layout settings are not the same as App Removal settings, as it appears you've discovered. This is important for a number of use-cases, such as allowing personalized layouts while still forcing the presence of applications for troubleshooting or other reasons (e.g. I want every device to have TeamViewer QS installed but don't care if folks keep it on their home-screen since I can instruct them to swipe until they reach the app library view and search for it)

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