Payload Does Not Match the Old Payload - Old certificate has not expired

[Deborah]

Hi, This time last year I went through the very painful process of an expired push certificate. This year I thought I would be ahead of the game and renew in plenty of time.

However as soon as I upload the new certificate in the Meraki Dashboard, Organization, Configure, MDM (I am renewing). I lose the connection to all the ipads. So when I go into the individual device I see the the push Certificate is non-compliant.

If I try to re-enroll via the webpage, m.meraki.com I am told to install it via settings, General, Profile & Device Management but when I try to install it via there I get the error message above.

I do NOT have the ability to uninstall the old profile from the ipad. 

Can I uninstall the old profile from the dashboard?

Actually what can I do?

Thank you for any help that you can give me.

[PhilipDAth]

Are you sure you renewed as opposed to getting a new certificate? 

[Deborah]

Absolutely, positively sure.

[Deborah]

Hi, I have managed to sort of fix this....

I think my problem was that I had disabled the option for the iPads to remove the Meraki Management profile. This appeared to have the side-effect of removing the ability to update it as well.

To get around this,

First I went back to the old certificate - luckily I had saved it & the old hard drive it was stored on!

I set up a new profile with the removable option set to Yes.

In the dashboard for each device I chose to unenroll device for each iPad (glad I only had 43 to worry about)

Then I pushed out the certificate again

Finally I visited each iPad to enroll them again.

So a pain in the neck but not as bad as rebuilding each iPad.

If anyone has any simpler method for next year, I would be grateful.

[CC88]

Strange thing is that half my iPad certificates are ok and the other half are not.

[CC88]

I still have my old certificate but it has expired. Reverting to it might do more harm in my case, I think.

[CC88]

Very sure as I clicked "Renew" as I have done so every year.