Hi
Our latest Android 7.0 Samsung devices no longer seem to accept either the clear passcode or device reset commands. Systems Manager is installed, and is enabled as a device administrator on the handsets in question. Other functions like tracking, sending the device messages etc seem to work.
![20180207_143038_resize.jpg 20180207_143038_resize.jpg](https://community.meraki.com/t5/image/serverpage/image-id/1714iFEB17B53D2B942AB/image-size/large?v=v2&px=999)
When attempting to clear the passcode or reset the device the console responds with a message saying Systems Manager is not enabled as a device administrator (which it is).
Has anyone else experienced any issues with the latest Samsung devices? I've tried installing Systems Manager both direct to the phone and using a separate android for work profile - same outcome each time.
Kind Regards