Mac OS Installation Error

[BlakeRichardson]

I am trying to use systems manager to install App's on my Mac. Its setup in Meraki with the correct profile installed, I can remote access the device and send notifications so the machine is tied to Meraki

When I try to install an App it simply fails with the reason in the activity log saying "error"

Is there a log which has a bit more information?  The event log is just as useful......

[MerakiDave]

Wait, you mean "error" isn't descriptive enough?  LOL.  Sounds like that should be a support ticket just so Engineering can zero in on the actual error and update the error code/message as well as dump something (anything) to the change log or event log.  In the meantime, what if you go to the Systems Manager > Monitor > Clients page, click into that Mac device's page, scroll down to the Apps section, probably click the "Missing" link and then click the "reinstall" button on the far right - anything happens?  Or what if you go to Systems Manager > MDM > Apps and click into the App and there might be a "Push to missing" function, or upgrade/install option.  I'll assume if you go to the Meraki management profile, it's all good (enrolled, compliant, etc)?  Also, have you tried re-enrolling the device, both through the SM agent and the profile?  Just a few thoughts.  I'd probably give Support a shout if still seeing just "error".

[PhilipDAth]

This is part of Meraki's mission statement.

Making really power error messages simple.

No wait, that is something else.

[sshort]

@BlakeRichardson I'm working with support on a similar issue, but you can find the m_agent.log in the Console app

[BlakeRichardson]

@sshort Thank you, I never thought of the console logs on the client machine. 

I've checked this out, logged a ticket with support. My log shows the below error which sounds like a permissions issue.

Unpack [602356450414181348]: Unpack started: /tmp/6A337C77-A016-ABFC-74AB-BF2E5C873BDE/download/7f264959d437afcf58c668c0922a530d.dmg
2018-03-23 08:10:19.109010 [0x70000a4e4000]: Unpack [602356450414181348]: attach_dmg(): Failed to mount /tmp/6A337C77-A016-ABFC-74AB-BF2E5C873BDE/dmg to -
2018-03-23 08:10:19.109128 [0x70000a4e4000]: Unpack [602356450414181348]: Unpack failed.
2018-03-23 08:10:19.283457 [0x70000a4e4000]: Unpack [602356450414181348]: detach_dmg(): Failed to unmount hdiutil: detach failed - No such file or directory
FAILURE

[PhilipDAth]

It seems unhappy mounting the DMG.  Can you mount that file manually?  Does it give you some kind of error message?

[BlakeRichardson]

@MerakiDave if only "error" was enough, if it was I would use it to explain to clients when something doesn't work. 

[Albert_mol]

Hello

Same for me into one 10.13.3, show error into dmg expand, a chrome oficial

2018-05-01 11:34:40.476404 [0x700009c02000]: fetch_to_file(): curl returned 0 for download url https://dl.google.com/chrome/mac/stable/CHFA/googlechrome.dmg

2018-05-01 11:34:40.642673 [0x700009c02000]: Download [674976994255679272]: Download complete: /tmp/0F89DDEF-7122-5125-51A5-BF818F3F5026/download/googlechrome.dmg

2018-05-01 11:34:40.643487 [0x700009c02000]: Unpack [674976994255679272]: Unpack started: /tmp/0F89DDEF-7122-5125-51A5-BF818F3F5026/download/googlechrome.dmg

2018-05-01 11:34:45.682906 [0x70000986d000]: TunClient::handle_request [pcc199.meraki.com]: request 

2018-05-01 11:34:57.478144 [0x700009c02000]: Unpack [674976994255679272]: attach_dmg(): Failed to mount /tmp/0F89DDEF-7122-5125-51A5-BF818F3F5026/dmg to -

2018-05-01 11:34:57.478643 [0x700009c02000]: Unpack [674976994255679272]: Unpack failed.

2018-05-01 11:34:57.617156 [0x700009c02000]: Unpack [674976994255679272]: detach_dmg(): Failed to unmount hdiutil: detach failed - No such file or directory

FAILURE

But work into 10.13.0 macOS, the updates .3 and .4 not permit use the dmg

[Albert_mol]

Hello

I upgraded to 10.13.4 and install work again

2018-05-01 13:36:38.940502 [0x70000453e000]: Download [674976994255729011]: Download started: /tmp/47340340-CA40-4353-9435-A77D06D009D4/download/googlechrome.dmg

2018-05-01 13:36:40.77747 [0x700004644000]: TunClient::handle_request [pcc199.meraki.com]: request 

2018-05-01 13:36:41.69690 [0x70000453e000]: fetch_to_file(): curl returned 0 for download url https://dl.google.com/chrome/mac/stable/CHFA/googlechrome.dmg

2018-05-01 13:36:41.77357 [0x70000453e000]: Download [674976994255729011]: Download complete: /tmp/47340340-CA40-4353-9435-A77D06D009D4/download/googlechrome.dmg

2018-05-01 13:36:41.78651 [0x70000453e000]: Unpack [674976994255729011]: Unpack started: /tmp/47340340-CA40-4353-9435-A77D06D009D4/download/googlechrome.dmg

2018-05-01 13:36:43.330463 [0x700004644000]: TunClient::handle_request [pcc199.meraki.com]: request 

2018-05-01 13:36:48.613013 [0x700004644000]: TunClient::handle_request [pcc199.meraki.com]: request 

2018-05-01 13:36:53.736285 [0x700004644000]: TunClient::handle_request [pcc199.meraki.com]: request 

2018-05-01 13:36:54.444611 [0x70000453e000]: Unpack [674976994255729011]: Unpack complete: /tmp/47340340-CA40-4353-9435-A77D06D009D4/download/googlechrome.dmg

2018-05-01 13:36:54.444848 [0x70000453e000]: Install [674976994255729011]: Install started: dmg

2018-05-01 13:37:08.435787 [0x70000453e000]: Install [674976994255729011]: Install complete: dmg

[Albert_mol]

Hello

Others DMG fail the extract

2018-05-01 13:51:57.287554 [0x700004850000]: Download [674976994255735287]: Download complete: /tmp/70F29188-7066-DF14-0A01-22A3104BDEBC/download/Bitdefender_for_MAC.dmg

2018-05-01 13:51:57.287711 [0x700004850000]: Unpack [674976994255735287]: Unpack started: /tmp/70F29188-7066-DF14-0A01-22A3104BDEBC/download/Bitdefender_for_MAC.dmg

2018-05-01 13:51:58.762585 [0x700004850000]: Unpack [674976994255735287]: attach_dmg(): Failed to mount /tmp/70F29188-7066-DF14-0A01-22A3104BDEBC/dmg to -

2018-05-01 13:51:58.763361 [0x700004850000]: Unpack [674976994255735287]: Unpack failed.

2018-05-01 13:51:59.27780 [0x700004850000]: Unpack [674976994255735287]: detach_dmg(): Failed to unmount hdiutil: detach failed - No such file or directory

FAILURE

All DMG directly from original font , seems the path passed to hdiutil is not correct

[sshort]

@Albert_mol I would open a support ticket to document this issue for Meraki, I have a similar ticket open but haven't had time on my end to do more testing.