Kiosk Mode on Samsung XCover 4s mit Android 9 not Working

[MichelRueger]

Hi All,

Does somebody already using Kiosk Mode in Android 9 Version? We have a Profile pushing the Samsung 4s in Kiosk Mode with 4 different Apps but none is Showed! If i exit the Kiosk Mode all apps are installed and working perfekt. If I go back in Kiosk Mode Kiosk Mode is running but there are no Apps Showed. Even if I completely Factory reset the Phone and deploy it again. The Phone are in device Owner Mode. We have a lot of Samsung 4 with Android 7 and there it is working perfekt!

Thanks for any Help on this.

[Noah_Salzman]

Hello Michel, please log this as a support case and copy the case number here. 

Freundliche Grüße

Noah Salzman

Product Manager for Meraki SM

[MichelRueger]

Hi Noa

Just did it 🙂

Cisco Meraki Case 0435191

Thanks Michel

[MichelRueger]

Hi Noah,

We just found out that the Problem only happen if you rollout a Phone witch is already in the Device List. (Has ben rollout before) If you delete the device in the Dashboard and you factory Reset the Phone it works perfect. I updated the Case with pictures and all the necessary comments.

Regards Michel