I have found a procedure that can be done by the end user that will allow them to get in and update the process.
Fixing Screen Dimming
**Note – This can be done at any time and will not affect hours of service
- Turn off the tablet by holding down the power button until the Power Off and Restart buttons appear then select Power Off twice
- Wait about 10 seconds then press the power button until the tablet starts
**Note – You must be quick on swiping down as soon as the screen 1 image appears, otherwise screen 2 will not appear and you will have to power off again
- During startup the tablet will go through the following screens: A black Samsung screen, Red Hello screen, Verizon with dots screen then the screen 1 image will appear. As soon as it comes up swipe down from the top and screen 2 will appear
Screen 1 Screen 2
- Move the bottom slider on Screen 2 to midpoint then swipe up once to close the menu and once to load the Cisco Meraki screen and Transflo Mobile can be started.
**Note – Do not change anything else as it may make the tablet unusable
I also created a Meraki 2nd profile with out the Kiosk mode settings that allows removing Kiosk mode long enough to also change the settings. Android apps is the primary. When I need to remove Kiosk I just change the installed profile on the device to remove Kiosk. With the device onsite this only takes a couple of minutes to udpate.