Guided Access App Unavailable

[raufrecht]

I was working on setting up my first ipad using DEP and MDM. As I was starting to restrict it, I setup the calculartor as a single app mode just to see how it works and now my ipad displays "Guided Access App Unavailable please contact your administrator" after entering the passcode and I can't do anything with the ipad. It is totally frozen. If I do a hard reboot "home and power" it restarts and asks for the passcode, but I can't do anything with it.

Any ideas?

[PhilipDAth]

Change/remove the policy that causes the issue.  Then in the Meraki console ask the device to check in.

[raufrecht]

The device hasn't checked in for 6 days. It is like it lost it's wifi configuration.

[PhilipDAth · Accepted solution]

Perhaps try recovery mode to wipe the device.

https://support.apple.com/en-nz/ht204306

[raufrecht]

Thanks Philip

That is what I needed. The ipad is now back to the beginning.