Clear Touch ID Passcode

[koolmike]

Am I doing something wrong or does the Meraki MDM not clear devices locked using Apple's Touch ID? I've tested this a few times and it won't clear the passcode when I send the command. It works fine when just using a regular passcode.

[EClap5]

I'm not on our Support team team anymore that manages our devices thru the MDM, but when we cleared the passcode on a device with Touch ID enabled, it would clear the passcode and then turn off Touch ID.  I don't think I ever had any issues with the device receiving the command unless their cellular connection was spotty.  Some times it seemed to take forever for the command to be received and we would just cancel and try again.  From a user perspective, you can never clear a passcode fast enough.

[koolmike]

Thanks for the response. It suddenly decided to work again yesterday so I guess problem solved.