Android Tablet - Cannot Factory Reset

[Andrew]

I removed an Android tablet from the network from the dashboard so that I could factory reset it.
It removed from the network and prompted me to delete SM. However, despite removing it from the network it still is enforcing all the restrictions. I cannot delete SM, factory reset it, nor reconnect to the network.

Please advise.

[PhilipDAth]

Most Android devices have an option were you can go into recovery mode and wipe it.  Usually you hold in a button while powering on.  Try Googling your device and "recovery mode",

[Andrew]

This helped to some extend. I was able to factory reset, however, I am receiving this error message when I try to re-enroll:

"unable to sign in due to an unknown error"... Then, something about waiting 24 hours and trying again.

Any thoughts?

[PhilipDAth]

I think that will require a support case ...

[Andrew]

Thanks. I already started one the other day. I'll report back when I get a solution