Overview
Retail establishments, hospitality providers, small businesses, and other entities regularly have customers and visitors stop by their facility on a daily basis. Unfortunately distractions, limited head count, and other issues can prevent someone from being at the door to welcome a guest when they arrive. The MT30 smart automation button solves this problem, by using webhooks to send a message to Webex Teams and alert staff members that a guest has arrived.
IFTTT Setup
Create a new applet so that IF a webhook web request is received, THEN post a message to Webex Teams
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Name the web request event
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Choose a Webex room and create a message. Use the "OccurredAt" ingredient if you would like the message to include the time.
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Navigate to your avatar in the top right, click my services, choose webhooks, then select documentation.
Enter the event name in the field below and copy the webhook server URL.
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Meraki Dashboard Setup
Under network wide >> alerts, create a new webhook and paste the URL from the previous step
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Create a new automation for the MT30 and add the newly created webhook server as the recipient.
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Trigger the alert by pressing the MT30 button. Verify in dashboard that the alert has been recorded.
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Check the webex space and verify that the message has been received.
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Congratulations!
You successfully configured MT30 to alert you any time a customer arrives at your business and needs assistance.
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