getOrganizationNetworks v1 is broken on some organizations/shards - when will it be fixed?

SOLVED
sungod
Building a reputation

getOrganizationNetworks v1 is broken on some organizations/shards - when will it be fixed?

Since 27th August this v1 call has started failing with

500  Internal Server Error

on at least two of our organizations (shard: n71 and n383 fail every time), while another org (on m154) is fine.

 

API v0 call works fine on the affected orgs.

 

It is clearly a v1 specific fault on some organizations.

 

Using the meraki developer API page to test the call returns this novel response! (copy/paste from the result data window on page https://developer.cisco.com/meraki/api-v1/#!get-organization-networks  )

 

 

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en">
<head>
  <title>Page not found - Cisco Meraki</title>
  <style type="text/css">
    body {
      display: flex;
      flex-direction: column;
      justify-content: flex-start;
      align-items: center;
      margin: 0 2em;
      font-family: Helvetica, Arial, sans-serif;
      line-height: 1.45;
      color: #222325; /* same as $gray-10 in mkiColorVariables.json */
    }
    .header__container,
    .content__container,
    .footer__container {
      max-width: 800px;
      width: 100%;
    }
    .header__container {
      padding: 2em 0;
      border-bottom: 1px solid #D7D7D9; /* same as $gray-80 in mkiColorVariables.json */
    }
    .header__merakiLogo {
      height: 2.125em;
    }
    .header__merakiLogo--gray {
      fill: #898b8e;
    }
    .header__merakiLogo--green {
      fill: #67b346;
    }
    h1.content__title {
      font-size: 1.728em; /* from typographyBase.scss */
      font-weight: 300;
      margin-bottom: 1em;
    }
    .content__container {
      margin-bottom: 1em;
    }
    .content__container a {
      color: #1D770B; /* same as $linkColor in variables.scss */
    }
    .footer__container {
      padding: 1em 0;
      text-align: right;
      border-top: 1px solid #D7D7D9; /* same as $gray-80 in mkiColorVariables.json */
    }
    .footer__text {
      font-size: 0.833em;
      color: #898A8C; /* same as $gray-50 in mkiColorVariables.json */
    }
  </style>
</head>
<body>
  <div class="header__container">
    <svg class="header__merakiLogo" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 130 25"><title>Cisco Meraki</title><rect class="header__merakiLogo--gray" x="13.29" y="16.46" width="2.06" height="8.17"/><path class="header__merakiLogo--gray" d="M32,18.8a3.64,3.64,0,0,0-1.73-.44,2.18,2.18,0,1,0,0,4.36A3.63,3.63,0,0,0,32,22.29v2.19a6.53,6.53,0,0,1-1.88.29,4.23,4.23,0,1,1,0-8.46,6.29,6.29,0,0,1,1.88.29Z"/><path class="header__merakiLogo--gray" d="M10.46,18.8a3.59,3.59,0,0,0-1.73-.44,2.18,2.18,0,1,0,0,4.36,3.59,3.59,0,0,0,1.73-.43v2.19a6.49,6.49,0,0,1-1.88.29,4.23,4.23,0,1,1,0-8.46,6.23,6.23,0,0,1,1.88.29Z"/><path class="header__merakiLogo--gray" d="M38.45,18.4a2.15,2.15,0,1,0,2.13,2.15,2.11,2.11,0,0,0-2.13-2.15m4.31,2.15a4.31,4.31,0,1,1-4.31-4.23,4.2,4.2,0,0,1,4.31,4.23"/><path class="header__merakiLogo--gray" d="M23.17,18.32a7.05,7.05,0,0,0-1.61-.25c-.83,0-1.27.27-1.27.67s.6.67.94.78l.57.18A2.46,2.46,0,0,1,23.74,22c0,2.05-1.81,2.74-3.38,2.74a12.56,12.56,0,0,1-2.22-.22V22.67a7.73,7.73,0,0,0,1.95.31c1,0,1.5-.3,1.5-.77s-.41-.65-.92-.81l-.44-.14c-1.15-.36-2.1-1-2.1-2.39,0-1.53,1.14-2.55,3-2.55a8.91,8.91,0,0,1,2,.26Z"/><path class="header__merakiLogo--gray" d="M2,7.68a1,1,0,0,0-2,0V9.83a1,1,0,1,0,2,0Z"/><path class="header__merakiLogo--gray" d="M7.66,4.87a1,1,0,0,0-2,0v5a1,1,0,0,0,2,0Z"/><path class="header__merakiLogo--gray" d="M13.28,1a1,1,0,0,0-2,0V11.87a1,1,0,1,0,2,0Z"/><path class="header__merakiLogo--gray" d="M18.9,4.87a1,1,0,0,0-2,0v5a1,1,0,1,0,2,0Z"/><path class="header__merakiLogo--gray" d="M24.52,7.68a1,1,0,0,0-2,0V9.83a1,1,0,1,0,2,0Z"/><path class="header__merakiLogo--gray" d="M30.14,4.87a1,1,0,0,0-2,0v5a1,1,0,1,0,2,0Z"/><path class="header__merakiLogo--gray" d="M35.77,1a1,1,0,1,0-2,0V11.87a1,1,0,1,0,2,0Z"/><path class="header__merakiLogo--gray" d="M41.39,4.87a1,1,0,0,0-2.06,0v5a1,1,0,0,0,2.06,0Z"/><path class="header__merakiLogo--gray" d="M47,7.68a1,1,0,0,0-2,0V9.83a1,1,0,1,0,2,0Z"/><path class="header__merakiLogo--green" d="M68.43,24.64,62.06,8.9V24.64H60.73V7.13h2l6.44,16,6.08-16h1.95V24.64H75.9V9l-6,15.61Z"/><path class="header__merakiLogo--green" d="M91.28,21.18A5.11,5.11,0,0,1,86,25c-3.43,0-6-2.36-6-6.69s2.5-6.69,5.76-6.69,5.71,2.19,5.71,7H81.36c.12,3.6,2.16,5.25,4.69,5.25a3.77,3.77,0,0,0,3.84-2.7Zm-9.9-3.65h8.75c-.17-3.24-2-4.84-4.35-4.84S81.63,14.37,81.38,17.54Z"/><path class="header__merakiLogo--green" d="M94.57,24.64V12h1.07l.19,2.43a3.67,3.67,0,0,1,3.55-2.8,4.51,4.51,0,0,1,1.31.2v1.29a4.93,4.93,0,0,0-1.39-.22c-1.85,0-3.43,1.8-3.43,4.84v6.91Z"/><path class="header__merakiLogo--green" d="M102.35,15.28c.19-2.16,2.12-3.65,4.91-3.65S112,13.21,112,15.79v8.85h-1.07l-.19-2.09A5,5,0,0,1,106.22,25c-2.46,0-4.23-1.33-4.23-3.57s1.31-3.48,4.86-4.06l3.79-.63v-1.1c0-1.82-1.29-2.94-3.45-2.94s-3.31,1-3.48,2.58Zm8.29,4.86V17.78l-3.4.58c-3,.51-3.89,1.46-3.89,3,0,1.7,1.31,2.55,3.21,2.55A4,4,0,0,0,110.64,20.14Z"/><path class="header__merakiLogo--green" d="M115.32,24.64V7.13h1.31v10L122.69,12h1.78L118,17.51l7.3,7.12h-1.77L116.63,18v6.69Z"/><path class="header__merakiLogo--green" d="M126.92,8.93V7.13h1.58v1.8ZM127,24.64V12h1.31V24.64Z"/></svg>
  </div>
  <div class="content__container">
    <h1 class="content__title">Page not found</h1>
    <p class="content__primaryText">The page you are looking for may have been moved or does not exist.</p>
    <p class="content__secondaryText">To log in to the Cisco Meraki Dashboard, go to <a href="https://dashboard.meraki.com">https://dashboard.meraki.com</a>.</p>
  </div>
  <div class="footer__container">
    <span id="footer" class="footer__text">&copy; Cisco Systems, Inc.</span>
  </div>
  <script type="text/javascript" charset="utf-8">
  //<![CDATA[
  (function () {
    var year = new Date().getFullYear();
    document.getElementById("footer").innerHTML = '&copy; ' + year + ' Cisco Systems, Inc.';
  })()
  //]]>
  </script>
</body>
</html>

 

 

  

1 ACCEPTED SOLUTION

Looks like this is fixed for me. Support just reported back that it is fixed as well.

View solution in original post

4 REPLIES 4
billyzoellers
Here to help

I've been seeing this same thing since Friday afternoon. Just submitted a case about it too.

Response from support:

 

We have reported the API issue to our development team. We will provide an update as soon as we receive one from our development team

Looks like this is fixed for me. Support just reported back that it is fixed as well.

sungod
Building a reputation

Yes, just tried running on an affected org and also looks ok now.

 

Thanks for the update.

 

Get notified when there are additional replies to this discussion.
Welcome to the Meraki Community!
To start contributing, simply sign in with your Cisco account. If you don't yet have a Cisco account, you can sign up.