Unknown hardware model after import ServiceNow

[FredBeauchamp]

When I import into servicenow, the transformation map associates the equipment with the correct model but also creates another model: Unknow "model id".

[BrandonD]

Hi @FredBeauchamp,

Do you mind confirming if your Service Now App has been created following the below developer guide?

• https://developer.cisco.com/meraki/build/servicenow/
  • Note we also have a troubleshooting section as well located below:
    • https://developer.cisco.com/meraki/build/servicenow/support/

Also wanting to confirm your Service Graph Connector for Meraki is current - can be located below:

• https://store.servicenow.com/sn_appstore_store.do#!/store/application/dc27a74a80421010f8772cdfe9d5f8... 

Lastly, important to note that ServiceNow uses model name and manufacturer to determine if a new model record should be created, and Meraki defaults the manufacturer to "Meraki". This can lead to duplicates if there is an existing model with a differing manufacturer. 

If all looks well on these above notes, please reach out via our below Support process and we'll be happy to investigate further!

• https://documentation.meraki.com/General_Administration/Support/Ways_to_Contact_Meraki_Support
  • Important information to include in the Support ticket include but are not limited to:
    • Service Graph Connector for Meraki App Version
    • ServiceNow application version, found by navigating to System Diagnostics > Stats > Stats
    • Error logs after reproducing the issue (found by navigating to Debugging > Error Logs)
    • Relevant screenshots of the configuration and errors

Thanks!