ServiceNow Zurich Patch 1 Hotfix 1a Intermittent Service Graph Connector for Meraki Error

twichlacz
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ServiceNow Zurich Patch 1 Hotfix 1a Intermittent Service Graph Connector for Meraki Error

We have been getting this error for a while now. We've updated to the latest version of the plugin, first 1.6.0 a while back, then 1.6.3 the other day.  We ran through the configuration after each update, but are still getting this error intermittently in PROD and every day in DEV/TEST. We've verified the scripts exist and are in the correct scope. Anyone else getting this error or know how to resolve the intermittent issue?

 

 

Error Message from the Meraki Logs:

Error in MerakiGetOrganization - Credential Affinity: com.snc.process_flow.stream.exception.ChildPlanException: Error: "SGConnectorMerakiImportUtils" is not defined.,Detail: "SGConnectorMerakiImportUtils" is not defined.

1 Reply 1
Oren
Meraki Employee All-Star Meraki Employee All-Star
Meraki Employee All-Star

Hello,
If you open a support case, we can get this issue investigated and addressed.

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