Organisations and Networks are not getting loaded

[mullala]

Hi Team,

I recently upgraded the Meraki version v1.5.1 and uninstalled and Re-Installed the Meraki in servicenow and reconfigured everything, I was able to load the organisations and Networks and also data got loaded into CMDb tables.. Today I have wiped out devices data and did the same

Uninstall and Re-Install the V.1.5.1 and configured again, but now I am not able to see data getting loaded to Organisations and Networks but able to see data in Devices, can you help out on this??

[mullala]

Do we need to clena up CMDB Tables also and re-do evrything?

[michalc]

Hi @mullala, 

Please verify that you configured the application following the instructions in this detailed developer guide: https://developer.cisco.com/meraki/build/servicenow/

Please also check the troubleshooting section of the guide to self resolve the issue: https://developer.cisco.com/meraki/build/servicenow/support/

Do you see any error logs that you could share?