Modifying Email Alert Template

[Eddysanoli]

Hello,

We are currently trying to get an integration going, that is linked to the email alert templates sent by Meraki automatically. I have looked into modifying the alert profiles of the organization, but from what I can gather, that will only allow me to modify the conditions under which an alert is sent. I cannot edit the HTML or the structure of the email being sent over. We wanted to modify the template so that more info could be attached, such as the model of the affected device. Currently, we only receive the device name, its MAC and the timestamp when the event ocurred, but we need to know what type of device was affected (AP, switch, MX). We could use the description found above the list of affected devices, but that only includes the word "appliance" for all types of devices

All the places that I have checked, recommend the use of webhooks instead, since it includes a lot more details about events, but just wanted to make sure that there is no way to attach more info to emails.

Thank you

[alemabrahao]

Unfortunately, it is not possible to change the fields in Meraki's alert emails.

Another way I see it is to send these messages to a syslog server, and on that server you can customize the alerts you want to receive.

[Eddysanoli]

Awesome. Thank you. We mainly wanted to see if it was possible to avoid moving to another approach, but it looks like its going to be necessary. 

[mlefebvre1]

There are definitely better ways to do this in 2026 (webhooks, API, etc), but depending on what you need and how much, if its just the type and model for example, you could append this in the device name. An example naming convention would be location, building, device type/#, model

LOC1-BLDGA-SW1-MS225-24P

If you need more info and absolutely cannot live without the emails, you could use an intermediary like Microsoft Flow to "catch" an email alert or webhook, look up the device in the API and then send an email with the extra information included. There would be a bit of cost and development work to such a solution, but weigh that as you will against the value of this integration and what it would take to switch to webhooks.

[PhilipDAth · Accepted solution]

WebHooks are a great way to send alerts into an integration.  It also directly exposes the JSON of the alert.

I would check that out.

https://documentation.meraki.com/Platform_Management/Dashboard_Administration/Operate_and_Maintain/H...