Meraki App Marketplace Support

[McCombsIT]

Hi, I'm not sure if this is the approrpriate place to ask this or not. I work with an org who has the MV line and is trying to deploy Plate Recognizer from the marketplace, for some reason we're having odd issues but are not able to get support from them. 

Is there any sort of Meraki resource we can reach out to who can ping Plate Recognizer on our behalf for some assistance?

Thanks!

[BobaTeaGood]

Hi there - have you tried to contact Plate Recognizer at https://platerecognizer.com/contact/.  

[McCombsIT]

Hi @BobaTeaGood, yup. That's who isn't getting back to us. 

[BobaTeaGood]

Can you try it right now again, please?  

[PhilipDAth]

I've only had a great experience with them.  I wonder if they are struggling with COVID.

[McCombsIT · Accepted solution]

Thanks @PhilipDAth, that's helpful to know someone has had a good experience with them. I will ask the teammate responsible for this Org to reach back out @BobaTeaGood. 

Thanks all!

[BobaTeaGood]

Hi @McCombsIT - have you tried to contact Plate Recognizer at https://platerecognizer.com/contact/?

When you have done so, please let me know.  From talking to Plate Rec, they have not seen an inquiry come in under McCombsIT.

[BobaTeaGood]

Hi @McCombsIT - just want to follow here to see if you have heard back from Plate Rec.  Were you able to contact them via at https://platerecognizer.com/contact

[Jacky_L]

Hi @McCombsIT ,

I support the Meraki Marketplace Partners and can get you in touch directly with Plate Recognizer. Do you mind messaging me directly with your email? 

[McCombsIT]

Hi all,

I apologize it has been radio silence on my end. I have since touched base with the department working through this and they have gotten the information they needed from plate recognizer. 

Thank you all for the generous assistance! The other forums I have posted on do not seem to care the same way I have seen the Meraki community care. 

[John_on_API]

Thanks for reaching out! Looks like you got the help you needed. We expect all of our ecosystem partners to provide support for their solutions as a condition of participating in our ecosystem program, so this should not be a common occurrence.