Who Can Request a License Transfer?
Only organization administrators with full read/write permissions on both source and destination organizations will be able to request a license transfer.
The full org administrator requesting the transfer must have the same email address on the source and destination organizations.
SAML administrators (assigned a role that grants full organization privileges) may request license transfers, as long as there is a local administrator that meets the above requirements that can be utilized as a "placeholder".
Meraki Support will NOT proceed with a license transfer if it is requested by:
- A read-only organization administrator
- A network administrator
- An administrator who only has sufficient permissions for one of the two involved organizations
- An administrator who manages the source and destination organizations under different accounts (regardless of permissions)
- A SAML administrator (regardless of permissions) if there is no local administrator to act as a placeholder
Required Information
Information required to proceed with the license transfer:
- The source license key that will be utilized for the transfer (the twelve-digit code in the format "Z2##-####-####")
- The device type(s) and count to be moved to the destination organization
- It is possible to move only a selection of licenses from a full license key
- Name and link for the destination organization
- The requestor's 4-digit administrator support passcode for the source and destination organization
I am not a Cisco Meraki employee. My suggestions are based on documentation of Meraki best practices and day-to-day experience.
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