claimed device (verified with changelog) is missing from inventory - can't claim again

realized
New here

claimed device (verified with changelog) is missing from inventory - can't claim again

a device i had claimed was not showing up in inventory.

 

i went through the changelog and can see that i claimed it.

 

note: it actually shows claimed/added two times - same date....for the serial number in question.

 

now i am going through inventory to find it and its not listed, when i try to claim it shows claimed....

 

How can i resolve this?

 

 

 

3 REPLIES 3
ww
Kind of a big deal
Kind of a big deal

Contact support.

BlakeRichardson
Kind of a big deal

Is the device brand new or second hand?

Meraki CMNO, Ruckus WISE, Sonicwall CSSA, Allied Telesis CASE & CAI
EJN
A model citizen

It's two steps... first you claim, and then you add to network. Did you claim but forgot to add to network?

Esteban J Nunez
School and Church
K-12 Education
Get notified when there are additional replies to this discussion.
Welcome to the Meraki Community!
To start contributing, simply sign in with your Cisco account. If you don't yet have a Cisco account, you can sign up.