View full case history

[SteMeDi]

Is the Cases tab no longer directly under the "question mark" in the dashboard?

Is it intentional that you now have to click on "Get help & case" and then on "View full case history" to get to the complete overview? Why is this being made more complicated? ☹️

[PhilipDAth]

It's much better this way.  Now I just get to see the recent cases which are relevant.

Otherwise I see many hundreds of cases.  Without this it can be hard to pick out the recent ones I am working on.

[SteMeDi]

I have a different opinion. We have a large environment with a lot of orgs and under "Recent cases" I only see 3 cases. That makes absolutely no sense for us.

[PhilipDAth]

That is the tricky bit.  Balancing the needs of customers with very different requirements.

I don't know, but I'm guessing they looked at the most frequent click through pattern and found this the most optimal for the larger proportion of customers.

Perhaps a compromise could be to have a drop-down box to let you select how many recent cases to display and have this saved in a cookie in the browser so it only needs to be set once.

[RaphaelL]

I really dislike that way. With 35-40 active cases , it is more complicated to view All Cases.

[jimmyt234]

I'm with you - extra clicks now to get to the All Cases view is unneccessary!

[Paccers]

Not sure if others already have this but I got a new 'Try new version' popup today on the 'Get help & cases' page (now named 'Support Center').

It has the Recent Cases shown on that page with a link to go to the All Cases page