Unable to log a case and "Support number not recognized" when calling telephone support

dgriffiths
New here

Unable to log a case and "Support number not recognized" when calling telephone support

We are not able to log a case on the portal, when submitting it just disappears. 

When we try to call the telephone support and it asks for our support number, it says not recognized. 

 

I don't know how to log a case with them at all!!

9 Replies 9
alemabrahao
Kind of a big deal
Kind of a big deal

You can open a support case by phone:

 

https://meraki.cisco.com/meraki-support/overview/

 

I am not a Cisco Meraki employee. My suggestions are based on documentation of Meraki best practices and day-to-day experience.

Please, if this post was useful, leave your kudos and mark it as solved.
dgriffiths
New here

I can't - when I call them, it prompts for the "support number". Which I type in and it responds with Support number not recognised.  

alemabrahao
Kind of a big deal
Kind of a big deal

You can ask them to open the case for you. Anyway, did you try another browser?

I am not a Cisco Meraki employee. My suggestions are based on documentation of Meraki best practices and day-to-day experience.

Please, if this post was useful, leave your kudos and mark it as solved.
alemabrahao
Kind of a big deal
Kind of a big deal

Phone support is available for customers experiencing high impact issues where quick resolution is a top priority.

When contacting Cisco Meraki Support via phone, please have your customer number and support passcode ready found in the help tab of the Meraki dashboard.

I am not a Cisco Meraki employee. My suggestions are based on documentation of Meraki best practices and day-to-day experience.

Please, if this post was useful, leave your kudos and mark it as solved.
dgriffiths
New here

As already stated, I am not able to use the phone support either! It does not accept my customer support number. 

alemabrahao
Kind of a big deal
Kind of a big deal

Well, you only have those two options. Via dashboard and phone. Try to open It using another browser.

I am not a Cisco Meraki employee. My suggestions are based on documentation of Meraki best practices and day-to-day experience.

Please, if this post was useful, leave your kudos and mark it as solved.
dgriffiths
New here

Yes I am aware of this, and hence why failing those two options I am trying the forum. I have tried multiple browsers, multiple networks, multiple Internet connections, multiple user accounts, multiple devices. 

alemabrahao
Kind of a big deal
Kind of a big deal

I tested it here and It worked as expected.

I am not a Cisco Meraki employee. My suggestions are based on documentation of Meraki best practices and day-to-day experience.

Please, if this post was useful, leave your kudos and mark it as solved.
GreenMan
Meraki Employee
Meraki Employee

Email support@meraki.com

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