Summary Report Missing Splash Page Information for Some Networks

[Brash]

I manage some sites that provide Public Wi-Fi services via a click-through splash page.
As part of that I need to provide statistics around the usage on a month-to-month basis.

The summary report provides most of this information, but I've noticed that only certain networks show the splash page statistics (Number of clients to request the page, Number of clients granted access).

With splash page statistics:

Without splash page statistics:

There doesn't appear to be any correlation between the networks that show the stats and those that don't - all networks have the same configuration, some even mapped to the same template.

Does anyone else see this in their summary report?

[FeliA]

Hi @Brash,

It would be very interesting to see what factors may be causing Splash page hits discrepancies between the networks;
(i.e. Do the networks displaying summary Splash Page statistics have a MX device while the affected networks do not?,
For the networks not displaying any Splash data, how many, if any, clients are seen connecting to the SSID when viewing Network-wide > Monitor > Clients, etc.).

If you have not already done so, I would highly suggest opening a Meraki support case, so that an agent could look into your specific network configurations and verify the backend reporting between the networks and Summary report.

To open a support case via the dashboard, please navigate to (?) > Get Help & Cases > Pick a Tile to Contact Support > Submit a case or by following the steps provided in the Contact Cisco Meraki Support document here.

Best,
Feli