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Profile's Not showing in Dashboard

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Profile's Not showing in Dashboard

When I open up a device page is shows I have restrictions on that device under a profile. But when I go to the "Settings" tab it does not show any profiles. It says that my devices are online but their restrictions are not showing in the "settings" tab so that I can change/update them. Any ideas???Screen Shot 2019-06-09 at 1.33.08 PM.pngUnder the "Settings" tab.Screen Shot 2019-06-09 at 1.33.46 PM.pngUnder the individual Device tab.

2 REPLIES 2
Head in the Cloud

Re: Profile's Not showing in Dashboard

I'd put a case in with support. That's an odd issue.

Kind of a big deal

Re: Profile's Not showing in Dashboard

@jag1  have you created settings at all? What you could be seeing on the device is the generic Meraki MDM profile which explains that this allows Meraki to implement restrictions and have control of the devices.

 

If you have created settings and they are no longer there then as @kYutobi  mentioned I would open a support case. 

 

Good luck!

Meraki CMNO, Ruckus WISE, Sonicwall CSSA, Allied Telesis CASE & CAI
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