I have the problem about inventory device. My customer have MR33 1 unit, he said he had bought MR33 in Malaysia (or another country, I can't remember) and cannot remembered organization (Because he don't know who is register this MR33 in anywhere).
The question is
1. How to unclaim device or investigate device in unknown organization ?
2. Do you check to where the this device using is ?
In case of my customer is account manager
Cloud you help me to check where this MR33 using is ? and How to unclaimed this device ??
Solved! Go to Solution.
So lets get this straight - your "customer" has an MR33, registered by an unknown person to an unknown organisation?
Sounds like it is stolen to me.
As far as I know nobody can unclaim or remove devices from organization they don't have access to. Not even support.
Therefore for example the market of second hand Meraki gear is a mess. And so it should be imho.
You are pretty much out of luck.
Thank Jesus a lot!!!! My customer found the ID and password user-login in unknown organization, But that organization has license (Not expired), it has MR 1 unit and MX64 1unit. My customer want to merge license from this organization with my organization
Could you tell me How to moving license from the organization to my organization??
Or opened case to support Meraki