Hi everyone ,
I'm not sure if I'm the only one living this 'nightmare' in my day-to-day.
I'm a network engineer for a super large company in Canada. We have lots and lots of devices and features that most smaller company do not use. We encounter bugs with firmware , api endpoints , sometimes documentation and so on on a weekly basis.
Do you guys think that there might be a better way to submit bugs to Meraki other than opening cases ?
Opening cases means that you have to link it to a generic configuration item and fill a description, sometimes I feel like I have to go back and forth with support to send all the correct information for them to picture the issue.
Filling a bug report ( template ? ) would help me ( and support ) and feels more detailed than a generic case:
How to reproduce the issue
URL or URI that the issue was found
And more +
This is not rant.
Meraki support is excellent , just trying to find a way to improve bug reporting.