Network Tags drop down disappeared?

[MichaelFriend]

Not really sure if this is on the correct board?

I have (about a month ago added a network tag), and now I do not seem to have the ability to create tags or add to existing.

I have full access for my network in question and was upgraded to Admin, whereby the network tag function became available to me.

The "Cash-Centre" tag was created by me, but now I cannot add addition locations to this tag?

You can see from the below that the Tags drop-down seems to have disappeared.

[Brash]

Are you an organisation admin?

I believe only organisation admins have the privilege to assign tags to networks.

[MichaelFriend]

I thought I was because I was able to add a new tag a couple of weeks ago (it was me that created the "Cash-Centre" tag.

Curiously even though I just logged in to get this screen shot, it says I was last active 2nd March??

[cmr]

@MichaelFriend who is the yellow highlighted admin?  They are active today.

[MichaelFriend]

That is a user from the customer (we are the network provider). The customer has access to the Meraki portal too.

That user is a guest ambassador for a specific location/network.

[rhbirkelund]

If you clear your browser cache, does the tag button show up again?

Perhaps you can check the Change Log, to see if permissions have changed?

[MichaelFriend]

I found out what was going on.

I would normally login and view the Meraki Portal via an internal (within my company) link, when I do this, I guess I am not actually an admin.

However, when I log in via the Cisco Meraki login page directly then I am recognized as admin.

Odd but I have found out how to get it to work now.

[Brash · Accepted solution]

It sounds like you have 2 accounts.

One is linked to your companies SSO which is not an organization administrator.

The other is a regular account which is an organization administrator.