Meraki dashboard (no case in support tab)

[newbiess]

How can I solved this if i click the support tab and no case button?

[Amit_pal]

You should probably call support number 

[alemabrahao]

Do you have the full admin rights?

[FeliA · Accepted solution]

Hello @newbiess,

Please note that the Help > Cases link option will not be visible in Organizations which have not yet claimed a device and have no Meraki Customer Number (MCN) associated with the organization (the MCN is viewable in dashboard by clicking on your account.)

Locating the Meraki Customer Number (MCN):
https://documentation.meraki.com/General_Administration/Support/Locating_the_Meraki_Customer_Number_...

If a device has been claimed to the organization and a MCN has been assigned, please contact Meraki Support by phone for further assistance regarding this issue.

The general Meraki Support number is +1 (415) 937-6671. A full list of region-specific phone numbers can be found in Dashboard under "?" > Get help > Still need help? > Call the Meraki Support team > View regional phone numbers, or on the Meraki Support home page.

Best,
Feli