Meraki SM - New devices not showing in dashboard

[SuhashP]

We are currently experiencing an issue with our Meraki Organization that is preventing us from bringing new devices online.  The Dashboard functions as normal, but when new, out-of-the-box devices are added to a network, they will not show up as online in the Dashboard and update their configuration. 

We have already opened up a support case, however 4 days have passed without any estimated time for resolution or identification of the issue.

Anyone else experiencing this?

Thanks. 

[SuhashP]

We did receive this feedback yesterday from Meraki Support:

• Synopsis of the problem: There seems to be a redirect issue between the master shard and the shard N180 which you are on.
• In case you are curious, here is what a shard is: https://www.youtube.com/watch?v=0VxzcoCMp7A&t=43s
• This is affecting customers only on this shard.
• The cause of this issue is unknown at the time of writing this email.

[BlakeRichardson]

Thanks for letting us know. good luck and hope the issue is fixed for you soon. 

[PeterJames]

Hi @SuhashP,

It might be worth suggesting to Meraki they turn if off and back on again.

Thank you,
Peter James