Licensing Error

[RubiGaribay]

Hi Community!!

We need your help us.

We have the next situation:

for example, the end-user was trying to claim to MS225-48-FP-3YR, but when he tries to do this process. On the dashboard is not appear this device does not take the license.

Thanks.

[Ryan_Miles]

because another renewal claim was done after. the second renewal (ending is 2CF4) didn't include a MS225-48FP and therefore it got eliminated.

this looks like the wrong process was followed when claiming licenses. you'll need to open a support case and see if they can help fix your licensing.