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License problem message

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License problem message

My dashboard displays a license problem message and I'm not sure why. I bought a license for each device but Dashboard displays I am 1 license short. Any ideas?



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John Doe ... NetSolutions ... CMNA, CCNA
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Re: License problem message

You may still need to add the license information into the dashboard under Organization > License info  and Add another license link.

3 REPLIES 3
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Re: License problem message

You may still need to add the license information into the dashboard under Organization > License info  and Add another license link.

A model citizen

Re: License problem message

It might just be a time issue as well. We've purchased licenses before and our rep has added the licenses to our account. It still took about a day before the error message went away.

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Re: License problem message

The license is not tied to a particular piece of hardware.  If you claim the hardware using the hardware serial number it will not automatically claim the license you purchased with the hardware.  You'll need to find your license key and claim that as well.  If you ordered the license and the hardware at the same time, the easiest way to claim both the hardware and the licenses is to claim using the SO number.  This claims all the hardware and licenses for that order.

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