Failed to save changes

Corsus
Comes here often

Failed to save changes

Hello, community.

Trying to change some basic settings like changing network name or link to umbrella account.

no matter what I do it gives me an error: Failed to save changes

 

Does anybody know what I am talking about?

 

I really appreciate any help you can provide.

 

9 Replies 9
Bettencourt
Meraki Employee
Meraki Employee

Do you have a screenshot of the error?

Can you also check your browser console to see which error you are getting, and share a screenshot of that too?

Corsus
Comes here often

Corsus_0-1655987477355.png

this is one example.

I changed network name from ACE HQ to Ace HQ

and it gave me this error

Bettencourt
Meraki Employee
Meraki Employee

What does the browse console say?

Corsus
Comes here often

nothing interesting.

it adds this element:

<div class="alert alert-danger" style="">Failed to save changes.</div>

 

 

Bettencourt
Meraki Employee
Meraki Employee

I expected it to be saying more than that, can you take a screenshot of the console log?

TECHZ
Conversationalist

Im getting something similiar to that on both the app and the webpage. I cannot save settings or even view them for a user and when I clieck on a spcific network I get another error.Blank 2.jpgBlank.jpg

Corsus
Comes here often

Corsus_0-1656101351678.png

 

Bettencourt
Meraki Employee
Meraki Employee

Please submit a case to support and attach the logs and screenshots of the error, they will need to verify what is causing that error.

Corsus
Comes here often

Can you send me a link or email address please? 

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