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Failed clear passcode

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Failed clear passcode

Is anyone having issues installing Meraki on an iPhone with the current IOS also I cant  clear the passcode on an iPhone. The log is just showing a pending for clear device passcode.

Thank you eneryone

7 REPLIES 7
Kind of a big deal

Re: Failed clear passcode

Does the device have a network connection? Is it showing as being online in the dashboard?

Meraki CMNO, Ruckus WISE, Sonicwall CSSA, Allied Telesis CASE & CAI
Here to help

Re: Failed clear passcode

Yes to both

Kind of a big deal

Re: Failed clear passcode

@WalterDe  if you try another command such as remote restart does this work?

Meraki CMNO, Ruckus WISE, Sonicwall CSSA, Allied Telesis CASE & CAI
Here to help

Re: Failed clear passcode

o, every request is showing pending.

I have restarted the phone and verified I can call up but with the unknown passcode I cant unlock it.

 

Kind of a big deal

Re: Failed clear passcode

Can you turn the device off, clear all off the outstanding commands on the Meraki dashboard, turn the phone back on and see if the activity log updates. 

Meraki CMNO, Ruckus WISE, Sonicwall CSSA, Allied Telesis CASE & CAI
Here to help

Re: Failed clear passcode

so far no, still the same issue 😞

the logs did clear but still cant access the phone

Head in the Cloud

Re: Failed clear passcode

I assume this phone is DEP-enrolled and Supervised, as I believe both of these are required for passcodes to be cleared.

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