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Android enrolling communication error / register_android

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Android enrolling communication error / register_android

Hi
I am trying to enroll a new android device to cisco meraki with Meraki SM app, but when I start the enroll procedure

 

I get the error "Could not communicate to server". Debugging the connections with ADB tool I see it's trying to reach out for https://dashboard.meraki.com/android/register_android with communication error

 

If I place the link in a browser I reach a Page not found error.

 

Is this known issue? Any possibility to continue enrolling my android devices?

Thanks

4 REPLIES 4
Kind of a big deal

Re: Android enrolling communication error / register_android

Is the version of Android on the device up to date? Does it have any outstanding manufacturer updates that can be applied?

 

Another issue is that sometimes you need a new version of Google Play on the device if it is using an older Android flavour.

Just browsing

Re: Android enrolling communication error / register_android

An old message, but I am having the exact same problem.

I have completed all updates and play store updates, but get the error message.

I did have a work round where a QR code would work, but now it is unable to connect to server regardless.

 

Samsung Galaxy A10 

New here

Re: Android enrolling communication error / register_android

I am also getting this same error "Cannot communicate with Server" upon enrollment of Android devices. Worked with a Meraki tech and he said "it should be working" 

Just browsing

Re: Android enrolling communication error / register_android

Hi,

 

I worked out a fix that seems ridiculous, but actually works.

In Meraki go to Systems Manager -- Add devices -- Android - device owner mode - this will then give you two qr codes.

When you open System manager instead of typing in the code scan the QR code and it will register!!!

 

Dell

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