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About JayBlackcreek
Community Record
14
Posts
1
Kudos
1
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2 weeks ago
Hi Cisco team, I am trying to configure a Layer 7 Firewall for a Cisco Meraki MX64 and need to do countries, I went to add a rule, but Countries is not listed as an option in the Application drop-down menu. Anyone have any idea as to why that would be? Thanks in advance! Jay
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Firewall
Mar 29 2024
9:19 PM
I have checked and copied the PSK several times and verified it's correct. Also, the protocol is set to PAP and nothing else: Thanks, Jay
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Mar 29 2024
5:30 PM
Ok, thanks for the help so far, now after the registry fix and rebooting my computer, I am now getting the prompt for a username and password, but it is giving me a 919 error, authentication protocol used by RAS/VPN used to verify the username/password could not be matched with the settings in your profile. I have verified that L2TP is selected and the key is correct and that Unencrypted Password is being used as per the Client VPN OS Configuration settings for Windows.
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Mar 29 2024
4:44 PM
Hi, even though that's for Sonicwall devices and there's no Sonicwall, that registry edit appears to have worked!
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Mar 29 2024
1:40 PM
The IP address from the ISP begins with 184.x.x.x. I contacted Cisco support and they have done some troubleshooting with me, we initially traced it possibly to a problem with the secret key. We ended up changing back to the old key (what it was before it was changed last week) without any special characters and it still didn't work. I tested pinging the VPN hostname address from my laptop and it pinged fine. I am now, however, getting a different error when I try to connect: The network connection between your computer and the VPN server could not be established because the remote server is not responding. This could be because one of the network devices (eg. firewalls, NAT, routers) between your computer and the remote server is not configured to allow VPN connections. I checked event viewer and I am getting error 809 when trying to connect. I checked the firewall and UDP ports 500 and 4500 are not blocked, they are both setup for port forwarding. I have setup connections with a username and password that has access to the VPN connection and I still can't get it to work, unfortunately. I checked the Meraki logs and didn't see anything. So, for some reason, my laptop or anything can't reach the VPN server, even though I can ping it and the firewall and everything appears to be configured correctly. Thanks, all, for your assistance so far. Any other ideas? Thanks, Jay
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Mar 28 2024
7:54 PM
We have already done the troubleshooting steps to no avail. I will see if we can submit a support case.
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Mar 28 2024
7:37 PM
1 Kudo
Hey guys, You might remember when I was having issues with a Meraki MX64W where I was having trouble getting the VPN to work and ultimately, we had to give the Meraki a static/public IP address and then the VPN started working. Well, I am now having the same problem with a Z3 where when we try to connect to the VPN, no prompt for a username or password ever shows and eventually it says: "The remote connection was not made because the name of the remote access server did not resolve." or an L2TP processing error. Initially we thought it was because the IP getting to the Meraki was not static/public. The ISP configured the internet with a static/public IP address, and it now shows it in the Meraki, but the VPN will still not work and not even get to the login prompt. I checked whatismyip.com on a computer on the network and the IP address is the same as what is showing on the WAN in the Meraki. We have tried multiple computers and multiple different settings and followed the VPN connection guide step by step and troubleshooted to no avail. So I am stumped as to why the VPN will not work on this. Any assistance is appreciated. Thanks in advance! Jay
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Client VPN
Aug 23 2023
8:58 AM
It turns out that the internet is actually being NATed because we are using a dynamic IP from the ISP as opposed to a static IP and it looks like we will have to use a static IP from the ISP to get the VPN to work. Thanks everyone for your help.
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Aug 23 2023
8:26 AM
I tried that, it didn't work. It says it can't find the server. I have verified there is internet over there and there's no firewall or third-party router or NAT device that could be interfering.
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Aug 11 2023
1:42 PM
Any ideas? I am still struggling and my other network co-workers don't seem to have any idea either. I have configured the VPN in the Meraki, to use Umbrella DNS server, no WINS servers, the shared secret I know is correct and I am using Meraki Cloud Authentication and users are setup to use the connection. I also gave it its own subnet to use that was not already in use. When I am in Windows, I enter the hostname exactly as it says, make sure to use L2TP with pre-shared key. Verified the pre-shared key is correct, changed to require encryption and to use an Unencrypted Password (PAP). And it still won't work. The error I get is "the L2TP connection attempt failed because the security layer encountered a processing error during initial negotiations with the remote computer." And it never even prompts for any username or password, never even makes it to the login. The Meraki device is getting a Public IP and AFAIK, there is no other internet routers in front of this. Any further assistance would be appreciated. Thanks!
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Jul 19 2023
6:17 AM
Yes it does.
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Jul 19 2023
6:17 AM
No it isn't.
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Jul 14 2023
1:58 PM
Ok, I enabled AnyConnect in the portal, downloaded the software and rebooted my computer and the Meraki, and verified internet is working on both. When I open the AnyConnect software and enter the VPN hostname, it says it could not connect to server. Please verifiy connectivity and server access.
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Jul 14 2023
10:54 AM
Hello there, First time posting here! I have enabled Client VPN on a Meraki MX64W. It has been given a hostname, configured a subnet, configured to use Umbrella to solve host names, create a shared secret, used Meraki Cloud Authentication and configured two users to be authorized for Client VPN. However, I create the VPN connection in Windows with the correct settings and hostname, etc. when I click on the VPN, a prompt to enter username and password never appears and then eventually shows an L2TP connection attempt failed because the security layer encountered a processing error during initial negotiations with the remote computer. Windows is running 10 22H2. Any ideas? Thanks in advance. Jay
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