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About Mendo54
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Sep 4 2023
5:51 PM
Update: This issue is now resolved. Cause: Unknown Solution: Create a new site Details: After many days of back and forth email correspondence with Meraki support, they finally asked that I create a new site and try adding the hardware on that new site within the app. While that was the solution, they could not tell me what the issue is with that original site. To be honest, I feel slightly dumb for not trying that myself. I did try to create a new company as suggested here but it appears that once you register hardware to a company, it’s forever locked to that company and cannot be used elsewhere. You cannot even request that hardware to be removed from the prior company even if you own both the company and hardware. Trust me, I tried. I asked them probably close to a dozen times for them to remove the hardware configuration from my site as I believe the issue is a corrupt configuration that gets pulled down every time the devices connected to the internet. They avoided the request every time. This theory is further proven by the fact that a new site fixed the issue. My guess is that regardless of the hardware serial number or mac address, each site has its own configuration of the hardware stored. This also means that performing a factory reset and the existence of a factory reset button is for comical relief. One thing that they did say was that my case was very unique. I have to admit, this was one of the worst customer support experiences I’ve had in tech with a vendor. I tried my best to stay professional this whole ordeal but between their tier 1 troubleshooting and sub tier 1 communication skills, I cannot recommend this product to any small business let alone a consumer of any kind. I had more productive support from this community than their actual support. I get that this is not subscription level networking equipment but I feel better support is required when the product does not function at all, the issue lies behind their servers and the hardware is software locked to your company thus preventing resale… In summary, I’d like to thank everyone in this community for their help. I’m glad this issue is finally resolved but I fear the next time something goes wrong that requires support.
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Aug 14 2023
10:36 AM
Thanks for the reply. I've just posted an update directly to the main post so see what I've done recently.
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Aug 14 2023
10:27 AM
Update So I’ve been testing and troubleshooting on my side and I think I’ve narrowed down the issue but am unsure of the fix - Jump to final question at the bottom. It seems that when I add the Firewall GX as a hardware to my mobile app, all devices connected to it (wireless AP & laptop) lose access to the internet. I’m able to replicate this consistently. When I remove the hardware device from the mobile app, the firewall cycles and my connected devices regain access to the internet. Furthermore, when the firewall GX device is not added, my wireless AP (GR12) changes from “alerting” status to “online” status. Before I removed the firewall GX from the app, I configured port 2 to leverage vlan 3 (192.168.3.1/30). Port 2 is where the Wireless AP is plugged into. The wireless AP (GR12) WAS set to vlan 3 DCHP but was not getting an IP so I statically set it to 192.168.3.2 and it came online. My laptop is also able to reach out to the internet and gets a DHCP address of 192.168.2.2 (this is accurate because the port it's plugged into, port 4, is set to vlan 2 - 192.168.2.1/28) Question: Why would adding my my firewall GX to the mobile app cause my connected devices to lose connectivity to the internet? My theory is that configurations for these devices are stored on Meraki's servers and every time I add the device to the app, it's downloading a corrupt config. I think that because I've already factory reset this thing several times so no configurations are coming from the device itself. Also, as side note about myself, I'm a Senior Systems Engineer by day so these networking and troubleshooting concepts are very straight forward to me. The only thing that racks my brain is why this Meraki Go solution works the way it does. I guess the fact that the Go is Meraki's cheaper, non-subscription based solution explains why so much of this seems to be managed through their servers but that's also where it seems the shortcomings are. This is for my home setup so I'm not under a whole lot of pressure to get it fixed immediately but I would like to get it resolved since I spent money on it.
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Aug 9 2023
9:18 AM
Hey everyone. I just wanted to post a reply to let you know this thread isn’t dead and that the issue still persists. I’ve just been busy with other items. I’ve seen a couple of your recommendations on things to test and respond back with so I will do so when I get back to it which should be sometime next week. I still have an open case with Meraki Support but that’s been significantly less help than this thread.
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Aug 5 2023
8:55 AM
So after reading your replies, I believe i have the correct settings but still no internet connection. firewall gx “internet” configuration is DHCP no vlan tagging - tagging it to any vlan causes it to go into an alerting status. I’ve created a new wired network, vlan 2. 192.168.2.0/28 I’ve configured port 2 as access and assigned it to vlan 2. my laptop is plugged into port to. It gets assigned an ip address of 192.168.2.2. Flushed dns and can confirm it’s resolving dns but cannot reach the internet
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Aug 5 2023
6:43 AM
One thing that might help explain my situation better is I’m using an arris sb8200 which is strictly a modem and not a modem router combo. It essentially has zero configurability besides me setting the admin password.
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Aug 5 2023
6:37 AM
Hi @Xydocq thanks for pointing me to your story. I think I fall into this situation and am very close to figuring it out. The only thing i havent figured out yet is two things. 1. what do people mean by setting a static internet ip? Currently my firewall gets a public ip from my modem. What should it be set to if i change it to static? 2. What do you mean you had to plug your laptop into each of the four ports to configure them separately? I’m able to plug into one port and do a bunch of configurations for each of the other 3. All the ports viewed via the internal web app (http://setup.meraki.com/) look the exact same as what i see in the mobile app. thanks for helping me get this far.
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Aug 4 2023
9:59 PM
So I have a GX50 that is directly connected to my personal modem Arris sb8200 (ISP is Xfinity). I also have the Meraki GR12 AP connected to the LAN. At some point, I lost connectivity to the internet. My Meraki GX50 firewall can communicate out to the internet but no devices on the LAN can get out. I’ve even started over from scratch and factory reset everything so I’m back at the default vlan ID 1 with a flat 192.168.128.0/16. Laptop plugged into one of the ports gets assigned an IP, can communicate to other devices on the network, can resolve DNS for anything external but cannot reach anything external. I’ve quadruple checked all security settings on the firewall to the best of my knowledge and don’t see any setting that would block me from getting out. Any and all thoughts appreciated.
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Mar 1 2023
11:36 PM
Just like the title says, when trying to set a device usage limit, I hit the save button but my setting does not save. When I go back into the setting, it’s off and if I test, that device is still able to consume full bandwidth. I’ve tried setting this on the mobile app as well as the website dashboard. This happens for any device.
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| Subject | Views | Posted |
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| 1245 | Sep 4 2023 5:51 PM |
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