After calling support this was the fix: - The devices are not able to complete the firmware upgrade (from 1.9 to 1.11) due to a corrupted firmware. - So the MG tries to upgrade and fails. After some minutes they try again. - In the dashboard we don't see any alerts and the MG is "Up to date" showing 1.11, but support told us that 1.9 is still running - To resolve this issue, we have put the MG21E in a safe mode, connect them to working internet modem and complete the firmware update before reverting to the operational mode Maybe you have the same issue and this help. ... View more

We have the same issue in Serbia and support does not have any solution yet.   Did anybody fix this? Any ideas out there?  ... View more

Hi,   I was really happy to find this feature here in the community and immediately opened a support case to activate it. Unfortunately I was told that this feature is for internal testing only because after a firmware upgrade it would be gone.   What are your experiences? I urgently need the possibility configure such FW rules. ... View more