Community Record
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Jan 13 2022
12:34 PM
1 Kudo
We have fought for over a year on this with promised updates and firmware fixes. We now suspect its a major issue at the hardware level and resources are being depleted until it is rebooted as you say. Meraki are not interested in replacing the APs with MR56s which dont seem to have the same issue. We have close to 100 APs suffering from this issue. We have decided to dump Meraki once and for all. We are migrating to the MIST platform. More expensive but after 3 months trial its still performing perfectly with advanced metrics and troubleshooting ability. Meraki used to be top shelf stuff, however there is better now in the Gartner quadrants. Good luck. Cheers
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Nov 21 2021
3:28 PM
Hi. Unsure what is causing it. Seems to be a lot experiencing the issues but advised there is no issue....hmmmm WPA2 40-80MHz, has not made a difference. No ACLs Band Steering Yes Client balancing is off
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Nov 21 2021
3:12 PM
I thought MR56s were not susceptible to this issue, however we are seeing some weird issues with these models again where a reboot once again resolves it. Have not bothered to raise any more cases as they just end up in "development" team excuses again.
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Nov 21 2021
3:11 PM
You would likely have found a reboot would also bring the speeds back to what they should be as well. It will drop again in under a month most likely
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Jul 14 2021
5:14 PM
Ours has just fallen over again on V28.1 We got about 3 weeks out of them again. Useless
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Jul 14 2021
5:12 PM
How long have you been on 28.2? We moved to 28.1 and then 28.2 However I have just had exactly the same issue out of firmware version 28.1 . Slow speed between AP and client verifying with my.meraki.com and doing the speed test. It was upgraded June 22nd, and today well its July 15th. For an expensive AP it lasts less time than some cheap AP. Also I have noticed on the latest MR56 after a few months its dumping clients off trying to connect it. There seems to be no light at the end of the tunnel at all with these APs. Meraki, you really need to sort this out.
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Jun 22 2021
1:26 PM
Yes exactly, my thoughts as well. We tried that in Feb. We have had our case open since last year. Pretty poor to release a product with such a major bug. Ive had more luck out of a dlink AP.
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Jun 21 2021
1:53 PM
Hi Matt Check my post in this thread if you are still having issues. Cheers Michael
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Jun 20 2021
3:04 PM
Hi We have had a very similar issue. Running approximately 60 MR52s across the enterprise. Tuning has been done manually for channels and power as found we could get a much better result than allowing the APs to manually complete this. Everything worked perfectly. my.meraki gave high download speeds consistently. However after a few weeks to a month the usual report is poor performance and running a my.meraki speedtest which only tests bandwidth between the device and the AP shows a maximum speed of 20Mbs. We have tried to change the channels in use, power settings, channel width all to no avail. In some cases I have seen 0-1Mbs on the my.meraki test. We have tried all the different Meraki firmware available and custom firmware, still to no avail. A ticket has been open with Meraki for months and still its in their "research and development section" with no solid answer forth coming. I feel Meraki have really dropped the ball on this and they have had countless options to resolve it. I used to really believe in Meraki hardware, and while all devices have issues, the real key to customer service is how you deal with the problem. There is no way a retail shop would have got away with this fiasco. We feel the Meraki devices have a hardware issue as I never saw these issues on MR33s or lower spec devices in the past. The symptom is a memory leak. We also have a few MR56s we have installed and touch wood after weeks and weeks we have no issues at all so far. These are affecting not only one office but multiple offices around as well, so it is not an environmental issue either as all offices are different types, some very isolated to the outside world so no chance of interference. I have spent hours and hours with Meraki on this one and sent countless packet capture logs we had to acquire an Apple MAC so we could obtain the details they required. However as of today I have just had to reboot 6 APs to resolve issues for clients and suspect I will need to do more. I have even raised to Meraki they need to own this issue and arrange a scheduled staggered reboot to provide a stop gap for us. However that was met with a solid no. Also there is no uptime in the dashboard which would help predict the issue and be proactive. Meraki have uptime on their dashboard but customers dont...go figure... We have also been told we are the only ones experiencing this issue, which I know is not the case, however this is the most recent post I have seen concerning these devices. All I can suggest is push Meraki hard. There are issues as we are experiencing them as well. Cheers Michael
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