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About DextraAsia
DextraAsia
Comes here often
Member since Sep 29, 2020
Feb 14 2024
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Feb 14 2024
5:44 PM
Hello Philip Thank you so much for your comment. The devices end user was correct when I purchased it. But it CHANGED DURING RMA OF ADVANCE REPLACEMENT PROCESS!!!.
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Feb 13 2024
11:35 PM
I mean the device (which requested RMA in Hongkong) was purchased in Hongkong. For sure, we purchased from hardware & licenses from Cisco Partner and use it since 2016. The licenses extending until Sep-24. Integrator Level Premier Integrator Partner Specializations Small and Medium Business Specialization Collaboration SaaS Specialization Partner Designations Cisco Cloud Meraki Other Webex Calling Partner
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Feb 13 2024
8:02 PM
Hello Philip, Thank you so much for your sharing. The requested RMA one was purchased in Hongkong (same country with the RMA, we share purchase order document to Meraki support). And we paid Meraki licenses every 3 years. (Licensed). This issue possible cause during the advance replacement program of the clock component issue without change of the end user information of new device to be same as current end user. I'm not sure the Meraki support processes. Anyway, support team said I need to contact sale representative of each country to fix above issue.
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Feb 13 2024
7:49 PM
Hello Philip The device which requested RMA is in Hongkong 1 unit broken, later we suspect other same issues are in Hongkong, China, UAE and India. Below are the Meraki support answer. "Looks like the customer number for this device (SN: xx) does not match your account. Please reach out to your Account manager or Sales Rep. They should be able to sort this out for you." " This RMA cancelled because the end user information mismatch. The current end user information of this device (SN: xxx) is belong to Meraki LLC."
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Feb 12 2024
11:15 PM
Anyone issue with the replacement program effected to the MX84 end user information changed to Meraki LLC in about 2018 ? Ref : https://meraki.cisco.com/blog/clock-signal-component-issue Last week I had issue with the device broken and need to RMA in Hongkong, however, I found issue that end user information of previously replaced unit was changed to Meraki LLC then effected to the RMA process was longer. I did check my devices globally and found MX84 were replaced at the same time about 6 devices. I did contact Meraki sales account manager, however, he said difficulty to contact sales in other countries to correct above end user information. Currently I'm suffering and stuck in this situation. Hope that someone ever found issue and guide me what should I do.
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