Hi Team,  In preparation for a customer deployment, I was trying to test MDM device enrolment with a personal iPad device. I followed all the steps as outlined in the doc as well as the dashboard to add an iOS device. All went fine until I wanted to install the downloaded profile on the iPad. I am getting the error message "Profile Installation Failed. A connection to the server could not be established." Does anyone have any idea or pointers on what the root cause of that can be? Do I need to configure any other things first in Systems Manager before a device can enrol? Thanks Thomas   ... View more

HI Team,  before I open a case I thought I would post this query here and see what other people's experiences are or if anyone for some suggestions that could help with my issue. We got a relatively large house that splits over 3 levels - the levels are not exactly on top of each other. If you imagine a steep piece of land where the house is built on poles on rocks, etc. and each level is half over the level underneath but set 50% back further towards the hill - kind of a terrace home I guess. So we also got quite a few stairs in the house and a few corners in each stairway.   Prior to purchasing the Meraki MR33s, I had 1x Apple Airport Extreme AP on every level and I generally never had any issues with them. Recently the one on Level3 died so I thought I would buy a more high end solution and decided for the Meraki APs.   As with the Apple, originally I installed one MR33 on each level. The main AP and gateway to the Internet is in my office on Level 1. But soon I found out that they have frequent, intermittent communication issues with the gateway AP. Dropouts are anywhere for 1-3 minutes. Needless to say this results in a bad wireless and Internet connectivity experience.   I have tried to re-adjust the positioning of the APs and this has helped somewhat but right now it is basically impossible to have a stable connection between L3 and L1 Gateway (I don't quite understand why the L3 AP doesn't attach to the L2 AP instead since it is closer?). So I removed the L3 AP all together. Now with L2 connectivity back to the gateway on L1 it seems to be very sensitive - if I move either AP in a slightly different position, I get the random connection issues again (L2 AP says 'Communication to Gateway failed').    What I find really dissapointing is that I really thought this is a top quality product, yet so many issues with getting a stable connectivity. The L2 and L1 AP are only about 7m from each other up the stairs (no clear line of sight but nevertheless not a long distance from each other. I even have some devices on L3 associating with the AP on L1, so I don't understand why the AP on L2 that is much closer can have communication dropouts to L1? Never had any issues with the Apple Airports and I am sure the Meraki is a better product or?   Does anyone know whether this is really just a matter of positioning them properly or can there be other issues and possible solutions? Thanks Thomas   ... View more