My problem with my first GX20 is that with a direct connection to my spectrum modem it will not operate or connect to the cloud. If I connect it to my existing router switch port it WILL connect to the cloud? I have tried all the resets and reboots and even delete from account and re add. It will never operate or connect to the cloud when wire directly to modem. The lights change colors then go to solid red forever. Any ideas?  ... View more