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About Leeham
Leeham
Getting noticed
Member since Jun 26, 2019
Dec 17 2019
Community Record
21
Posts
3
Kudos
2
Solutions
Badges
Dec 17 2019
6:53 AM
Hey guys, If I were to delete an app from the app list (tick it, click Delete as per the screenshot), would it then remove itself from any tagged/associated MacOS devices? To be clear, I do _not_ want the app removed from any of our Macs, I simply want Meraki to stop managing it.
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Aug 15 2019
1:47 AM
Thanks SoCalRacer. I tried your command but unfortunately, it didn't return anything relevant to Backblaze. Nevermind though, I found out how to obtain what I needed: $ defaults read /Library/PreferencePanes/BackblazeBackup.prefPane/Contents/Info CFBundleIdentifier
com.backblaze.BackblazeBackup I inserted com.backblaze.BackblazeBackup into the Third Party System Preference Panes field, as per my first screenshot, and it worked!:
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Aug 14 2019
4:33 AM
Hi guys, I've installed a 3rd party app onto my mac called Backblaze, yet the preference pane greyed out and, I think, is blocked by the Meraki management profile: What is the syntax of the text that needs to be entered into the Third Part System Preference Panes field (System Manager > Manage Settings > Profiles list > System Preferences > macOS System Preferences > Third Part System Preference Panes) to allow it?: Have I formatted the name correctly or do I need to enter something else?
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macOS
Aug 7 2019
3:41 AM
Unfortunately, since we're using the free version of Meraki's MDM portal, we aren't entitled to support. Strange that that have provided this in the past on a different issue. I'm querying them on that. Either way, looks like I'm not going to get any help from them on this issue for the moment 😞
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Aug 6 2019
7:46 AM
Copy that. I'll post back here what they say in case others have the same issue...
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Aug 6 2019
2:30 AM
Hi all, I received this report for the first time and it reported that almost all our company devices (Macs) have no firewall installed and have auto-login enabled, even though this is not the case having checked a handful of Macbooks in possession by our users: Any idea how and where it's getting this erroneous information from? - Liam
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Labels:
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macOS
Aug 2 2019
1:35 AM
3 Kudos
Wow, this is awesome. Thanks for all the love guys.
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Jul 23 2019
1:52 AM
Agreed. My problem is pushing out the agent, not pushing out additional apps. I suspect that once the agent is installed then I will be able to push out additional apps successfully as well.
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Jul 23 2019
1:27 AM
Hi all, Just to tie this off, I contacted Meraki support and they had this to say: I see that you're not using DEP and if you look at this article you'll notice this feature requires DEP: https://documentation.meraki.com/SM/Device_Enrollment/Systems_Manager_Agent_and_MDM_Profile_Enrollment#Auto-installing_the_macOS_Agent Pushing the app otherwise will not work. Per the KB: "Once configured, devices enrolling through DEP can automatically install the agent if within the specified scope." I didn't realise DEP was a requirement so we will look into setting that up.
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Jul 16 2019
6:51 AM
Good idea. I'll contact support and see what they say. Thanks! Yep, our certificate is valid. I clicked on the Test Certificate button and it said so.
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Jul 16 2019
3:32 AM
Thanks @beks88, looks like I might be getting somewhere now. This is the tail of the /var/log/m_agent.log file on the machine I mentioned in my reply to RaPo above that is both reporting the agent installed and not installed: 2019-07-16 11:23:07.391494 [0x11ad7b5c0]: ClientManager::check_client_pulse(): client pcc202.meraki.com:993 timed out; restarting
sigusr1_handle
2019-07-16 11:23:08.483071 [0x700004c20000]: TunClient::main() [pcc202.meraki.com:993], starting up...
2019-07-16 11:23:08.996557 [0x700004c20000]: check_cert(): !SSL_get_verify_result()
2019-07-16 11:23:08.996628 [0x700004c20000]: TunClient::connect_to_proxy(): warning: check_cert returned false!
2019-07-16 11:23:17.372820 [0x700004c20000]: check_cert(): !SSL_get_verify_result()
2019-07-16 11:23:17.372966 [0x700004c20000]: TunClient::connect_to_proxy(): warning: check_cert returned false!
2019-07-16 11:23:33.532234 [0x700004c20000]: check_cert(): !SSL_get_verify_result()
2019-07-16 11:23:33.532307 [0x700004c20000]: TunClient::connect_to_proxy(): warning: check_cert returned false!
2019-07-16 11:24:05.318917 [0x700004c20000]: check_cert(): !SSL_get_verify_result()
2019-07-16 11:24:05.319002 [0x700004c20000]: TunClient::connect_to_proxy(): warning: check_cert returned false!
2019-07-16 11:25:08.185566 [0x700004c20000]: check_cert(): !SSL_get_verify_result()
2019-07-16 11:25:08.186006 [0x700004c20000]: TunClient::connect_to_proxy(): warning: check_cert returned false!
2019-07-16 11:25:15.883373 [0x11ad7b5c0]: ClientManager::check_client_pulse(): client pcc202.meraki.com:993 timed out; restarting
sigusr1_handle
2019-07-16 11:25:16.965132 [0x700004c20000]: TunClient::main() [pcc202.meraki.com:993], starting up...
2019-07-16 11:25:17.394005 [0x700004c20000]: check_cert(): !SSL_get_verify_result()
2019-07-16 11:25:17.394132 [0x700004c20000]: TunClient::connect_to_proxy(): warning: check_cert returned false!
2019-07-16 11:25:23.4946 [0x700004c20000]: check_cert(): !SSL_get_verify_result()
2019-07-16 11:25:23.5071 [0x700004c20000]: TunClient::connect_to_proxy(): warning: check_cert returned false!
2019-07-16 11:25:33.601899 [0x700004c20000]: check_cert(): !SSL_get_verify_result()
2019-07-16 11:25:33.602034 [0x700004c20000]: TunClient::connect_to_proxy(): warning: check_cert returned false!
2019-07-16 11:25:54.267066 [0x700004c20000]: check_cert(): !SSL_get_verify_result()
2019-07-16 11:25:54.267235 [0x700004c20000]: TunClient::connect_to_proxy(): warning: check_cert returned false!
2019-07-16 11:26:35.26616 [0x700004c20000]: check_cert(): !SSL_get_verify_result()
2019-07-16 11:26:35.26701 [0x700004c20000]: TunClient::connect_to_proxy(): warning: check_cert returned false!
2019-07-16 11:27:24.518008 [0x11ad7b5c0]: ClientManager::check_client_pulse(): client pcc202.meraki.com:993 timed out; restarting
sigusr1_handle Any idea if these messages are anything to be concerned about?
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Jul 3 2019
9:33 AM
@RaPo Yes, we have tested re-enrollment on macOS devices using the link and QR Code. Just to be clear, my problem is not with iOS devices, as you have outlined in your sequence. Oddly, I now have a device which is saying "Yes" in the Agent Installed? column, bit still shows it as missing in the missing apps section (see attached images)
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Jul 1 2019
5:54 AM
@RaPo Hi RaPo. We do not use either VPP or DEP. Our MacBooks all use the same shared Apple ID, managed by our IT department, so in theory, we are running a setup like BYOD.
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Jun 27 2019
1:48 AM
@vassallon Hi. Yes, I did the same. Followed these instructions, to be exact: https://documentation.meraki.com/SM/Device_Enrollment/Systems_Manager_Agent_and_MDM_Profile_Enrollment#Auto-installing_the_macOS_Agent Here's a screenshot showing the Systems Manager app in our list:
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Jun 26 2019
9:27 AM
A mixture of versions across the 18 devices, including: 10.14.2 10.14.3 10.14.4 10.14.5
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Jun 26 2019
8:52 AM
@SoCalRacer Hi. That link you shared refers to Android apps requiring approval. I'm working with Apple Macs. Unless I'm mistaken, I don't see anything within the console related to approval when pushing apps to the macOS platform. Let me know if this is not the case.
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Jun 26 2019
8:19 AM
@Raj66 Ah, okay. That makes sense about the success of the command. Thanks for explaining that. I have tethered one of the offending laptops to my mobile phone's internet connection, tried issuing the reinstall command and unfortunately not had any success. Agent installed? status is still No. The only firewall running is the Mac's own internal firewall, which is incidentally enforced by the Meraki management profile. Any other ideas?
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Jun 26 2019
8:10 AM
Hi kYutobi, When I say SM Agent, I mean the agent that can be installed onto devices (in our case MacBooks) alongside the Apple Profile as per step B on the Add Devices page regarding Enrolling both an agent and a profile enables all available functionality. An agent enables the ability to install software, remote desktop, view live stats (such as CPU utilization), and more. You can deploy the agent automatically on the Apps page by following these instructions. So I'm attempting to follow the automatic deployment instructions, as advised. Enrolling the device through m.meraki.com doesn't seem to install the SM Agent, just the Apple management profile. Any ideas?
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Jun 26 2019
7:24 AM
Yes, all devices were re-enrolled recently. 18 devices are inaccurately reporting "Success" when attempting to reinstall the System Manager agent.
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Jun 26 2019
6:18 AM
Hi all, I've recently tried to reinstall the Meraki Systems Manager Agent onto any machines that it appears to be missing from, according to the Devices page, by clicking the Reinstall button within the individual machines record: The result is then posted as a success: However, the Devices page still shows "Agent installed? = No", and the app remains listed under the missing apps section Any ideas what's going on here? Thanks, Liam
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My Accepted Solutions
| Subject | Views | Posted |
|---|---|---|
| 3706 | Aug 15 2019 1:47 AM | |
| 20489 | Jul 23 2019 1:27 AM |
My Top Kudoed Posts
| Subject | Kudos | Views |
|---|---|---|
| 3 | 12416 |
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