Meraki

ConnorL

This may be due to your organisation is shut down due to being out of compliance for licensing. Support should be able to assist & provide additional context.

ConnorL

Drop me a DM @John-Yberllan, Support should be able to assist with a grace period reset also if you have purchased and are awaiting licensing.

ConnorL

Hi folks, As per the Meraki Status page, we are aware that some customers in EMEA are experiencing Cloud Monitored Catalyst Switches appearing offline in the Dashboard and we are actively investigating this issue. Please continue to monitor the Meraki Status page for further updates.

ConnorL

A client still needs to authenticate to the SSID before any Allow/Deny lists come into play. Adding the client to the allow list would simply bypass any splash or firewall settings. You'll need to create a separate SSID, however seeing as iPads do support .1x auth, what's the user case you're attempting to solve here? Cert based auth for devices like iPads works well.

ConnorL

Is there a difference between the "new" and "old" view for System Manager >Devices? There's a known issue where there is sometimes a discrepancy / delay between devices showing up on the new view.

ConnorL

Hmm, the only thing I can think of initially is that the App Bundle ID matches one that's in Google Play, hence why you're being redirected there to download it officially. Mind dropping me a DM? In the meantime, I recommend opening a Support Case too.

ConnorL

Howdy @CiscoGraham as per my response here: https://community.meraki.com/t5/Dashboard-Administration/RMA/m-p/258942 Cisco policy is that RMAs will only be shipped to the same country where it was originally destined, in this case, Italy. This is due to tax & customs issues. Furthermore, with the UK being a Cisco SORT location compared to mainland Europe (where RMAs ship from the Meraki disti), it adds another layer of complexity. In your case, we can only ship a replacement (should it be needed) to the UK.

ConnorL

@cmr & @BlakeRichardson - that's not good to hear, mind dropping me a DM with the case number(s) if you've got one open? If not, do drop me a message anyway and we can discuss this. I'm assuming "Alert only on people detection" is enabled?

ConnorL

Howdy @thaack 👋 To escalate a case, you can simply ask within the case. The Engineer will then reach out to their manager for it to be formally escalated - at which point it'll hit my team, we'll then review the case and provide relevant next actions, questions to fill any knowledge gaps and speak with PM/Engineering should it be required. As @Mloraditch mentions too, you can request to escalate via your account manager, the above process will then take place. Feel free to DM me your case number and I can take a peek. Cheers, Connor.

ConnorL · ‎Apr 3 2025

Correct, this is not a supported feature. Echo'ing @PhilipDAth, especially on iOS (which has a very limited concept for a file structure) containerisation would mostly prevent this due to security / data segmentation policies. Ideally you could use Managed App Config to "instruct" the app to download requires files from an internet-based file resource, however this requires the app to support this. https://documentation.meraki.com/SM/Profiles_and_Settings/Using_the_Managed_App_Settings_Payload

ConnorL · ‎Apr 3 2025

The maximum MTU for Layer 3 roaming SSID is 1448. You can verify this by using setting the packet size of a ping and reducing the payload size before fragmentation. I should stress that in most topologies, Layer 3 Roaming isn't actually required, it's mostly for large campus topologies where seamless roaming across VLANs is needed. So before using this feature, ensure you review the linked KB to validate this is a requirement of your design.

ConnorL · ‎Apr 2 2025

This would be a feature request at this time. Backpack simply shows the files within the Meraki MDM app, which the user can then choose to save where they wish. https://documentation.meraki.com/General_Administration/Other_Topics/Give_your_feedback_(previously_Make_a_Wish)

ConnorL · ‎Apr 2 2025

https://documentation.meraki.com/General_Administration/Licensing/Meraki_MR_License_Guide#Co-termination_Date_Calculation Probably worth speaking with your Account Manager about your specific license state however.

ConnorL · ‎Mar 5 2025

I'd recommend opening a Support case if you haven't already @bigg_thed, probably quite a few variables at play here.

ConnorL · ‎Mar 5 2025

https://documentation.meraki.com/General_Administration/Organizations_and_Networks/Organization_Menu/Manage_Tags

ConnorL · ‎Feb 25 2025

Hey @kmcgaugh - We're aware of issues accessing the Meraki Documentation site and our provider is currently working on restoring access. Edit: I'm able to load pages and search again now, would you try accessing again?

ConnorL · ‎Feb 24 2025

Hey @Phill2 , we're aware of this issue whereby usage units are being incorrectly translated. I don't have an ETA but a fix should be out soon!

ConnorL · ‎Feb 21 2025

1 port on both the MX and switch, configured as a trunk with the same required VLAN(s), yes 🙂 You may find this KB regarding VLAN configuration useful: https://documentation.meraki.com/General_Administration/Tools_and_Troubleshooting/Fundamentals_of_802.1Q_VLAN_Tagging

ConnorL · ‎Feb 21 2025

MX does not support LAG/LACP, so you cannot do this. It's worth noting the MX68 is rated for 700Mbps, so it won't fully saturate a 1G Ethernet link. https://documentation.meraki.com/MX/MX_Sizing_Information/MX_Sizing_Principles

ConnorL · ‎Feb 21 2025

The ADE section only appears on the new version of the Org > MDM page. You should have a button at the top right entitled "Try New Version", click that and you'll see the ADE section. If you have any issues, drop me a DM with a link to your Meraki Org, and I'll take a look.

ConnorL · ‎Feb 19 2025

I've DM'd you 🙂

ConnorL · ‎Feb 18 2025

Unfortunately not, the functionality of the port cannot be changed (i.e. cannot switch ports between WAN/LAN).

ConnorL · ‎Feb 18 2025

As the datasheet explains, the MX250 features 2x SFP+ / 10 Gigabit ports for WAN Uplink. You must use/purchase a Copper SFP module if you have an Ethernet handoff from your ISP, such as a MA-SFP-1GB-TX

ConnorL · ‎Feb 18 2025

As per the DevNet site, only a primary MX device is supported if you have a network in HA. What version of firmware is your MX running? Mind dropping me a DM with the serial number of the MX and I can take peek on my side?

ConnorL · ‎Feb 17 2025

Please raise a Support ticket if you haven't already, if you have, please DM me your case number. Typically I've seen this behaviour if you're blocking TCP 30001 in your network, you'll receive an HTTP 500 as we're unable to fetch the image from the MV over that port (same one that's used for Cloud-Proxy streaming).

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ConnorL

Connor Loughlin

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