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About jctech2025
jctech2025
Comes here often
Member since Feb 15, 2024
Mar 29 2024
Community Record
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Mar 15 2024
2:13 PM
I am the dedicated IT person for the company. I would be fine to have a call with the Meraki team when the issue happens again. It's a weird scenario in that it was only one SSID that wasn't being broadcasted at the time. I know the specific AP that it happened with and if it does come up again even with another AP I'll for sure reach out. Another bit of curiosity though, if the current AP doesn't provide extensive logging due to the version of the firmware, and my assumption is that the AP sends logging traffic to the NSE?, how are you able to see more extensive logging than that on my end? Curiosity there.
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Mar 14 2024
3:58 PM
I am just now seeing your post 🤣, cool you're a Meraki person, even better! I am signing off for the day. I'm in PST zone, I'll look at your post when I am back online tomorrow. Thanks again!
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Mar 14 2024
2:27 PM
Ah, alright so the firmware version is a limitation. So you're a Meraki person eh? If I was to submit a case what information would I add as the issue is not currently happening?
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Mar 14 2024
2:01 PM
Hi, Thanks for the update about where to submit the case. The interesting thing is the issue has not happened since I rebooted the AP. To the older firmware, yeah they are trying to make things as inexpensive as possible. As far as client logs, where would I see those? The only logs I know how to see are the overall event logs for the aps themselves.
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Feb 20 2024
10:38 AM
Alright, is there a place to open a case through the community or would I have to go another route?
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Feb 16 2024
9:49 AM
I looked at what you provided and I'll keep this in mind. All the APs in the building are the same model. I don't recall seeing this activity with an ap before. I was hoping there would be more details in the logs on why the authentication failed for only one ssid. Any thoughts there?
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Feb 15 2024
2:06 PM
Hi, Model: MR32 Firmware: 26.8.3 Authentication is PSK I'm not able to find the bitrate, where would I see that in the dashboard? Thanks
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Feb 15 2024
11:51 AM
Hi All, I'm new to the community and I wanted to reach out about an issue I recently had. I'm hoping I have the right place. One of our clients has a location where they primarily connect using wifi. Recently they raised an issue where when they were in a certain location, the newly deployed iPhones would loose connection after about 30 minutes. I walked through the building and tested connection using my MacBook as well as one of the iPhones. Never lost wifi connection. I then took the iPhone and placed it near the AP in question. I checked logging in the Meraki dashboard and found that the AP was broadcasting the SSID however every time the client would try to associate there would be disauthentication packets in the logs. I rebooted the AP and after that the iPhones started to associate with the AP. Anyone seen this where the SSID is broadcasting but authentication throws this in logs? All other SSID's being broadcasted and authenticated fine.
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