Meraki

BrianBuchanan · ‎Jul 7 2021

Our workaround is 1. System Manager, Owners 2. Add Owner 3. Full Name: a 4. E-mail: a@a.com 5. Username: a 6. Password: a Entering a@a.com with the password a at the Remote Management screen gets past that. Tech support wasn't able to help immediately. They might escalate the issue if enough feedback is generated.

BrianBuchanan · ‎Jul 7 2021

Thanks for the information! We are experiencing this problem too, but we can't find any credentials that work so we are getting stuck at that prompt. Also opened a case, 06717625. We have skids of new devices waiting to get setup by volunteers without any credentials. Did Meraki forget about DEP? Update: We have a tech calling into Meraki Support (at their request) with a macbook in hand to walk through the issue.

BrianBuchanan · ‎Aug 20 2020

I received this update from Tahir to my case 05462486: I found that there is a known issue with profiles being retained after moving a device to one network to another and our developers are working on it. I have attached this case to the one open with development so that I can update the case when there is a fix. So it sounds like it's in development.

BrianBuchanan · ‎Aug 12 2020

I just went through this issue myself. My user's ticket is from early July. Is this still happening? The whole workflow is that devices appear first in the default network with default profile, and then they get moved to the school network and the defaults need to fall off, without resetting (that's just nuts). The post I just made before I found this thread: https://community.meraki.com/t5/Endpoint-Management-Systems/Profiles-sticking-between-networks/m-p/94681 And opened Case 05462486

BrianBuchanan · ‎Aug 12 2020

When I move an iPad device between networks, are the profiles from the old network supposed to stick around? I'm pretty sure they didn't used to, but now they seem to be. I have settings in the default network that also exist in the destination, and the profiles double up. And worse, when I remove the tag (e.g. change from student to teacher) the student profiles from the default network are still applied. To fix, I have to move the device back to the default network, add the student tag, reinstall the profiles, remove the tag, then move the device back to the school's network. With over 4,000 devices and not having to do this before, I'm sure something has changed? Seems to be a duplicate of this discussion: https://community.meraki.com/t5/Endpoint-Management-Systems/Profiles-are-not-deleting-when-a-device-changes-networks/m-p/90699#M6972

BrianBuchanan · ‎Jan 29 2020

Seeing the same thing here today (Jan 29, 2020 10:45am EST)

BrianBuchanan · ‎Dec 6 2019

Experiencing the same problem here. iPad (4th Gen.) IOS 10.3.3 https://community.meraki.com/t5/Endpoint-Management-Systems/Meraki-MDM-App-failing/m-p/69685#M6046

BrianBuchanan · ‎Feb 20 2019

We are experiencing the same problem, just opened a case with Meraki. We determined that it's prompting for our DEP Admin account and password.

BrianBuchanan · ‎Jan 18 2019

This just started happening to us on existing networks, with existing apps. Selecting an App and choosing Refresh Details and then saving generates the error. Not adjusting tags at all.

BrianBuchanan · ‎Jul 18 2018

Getting the same problem here. Opened a support ticket and they are aware of an Apple Push Notification (APN) problem at Apple. It started yesterday afternoon for us.

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About BrianBuchanan

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Re: Remote Management Username & Password

Re: Remote Management Username & Password

Re: Profiles are not deleting when a device changes networks

Re: Profiles are not deleting when a device changes networks

Profiles sticking between networks?

Re: Device resets now seeing "Invalid Profile" errors upon reset

Re: Meraki MDM app - an error occurred when checking enrollment on IOSv10 i

Re: Ipad Activation Lock

Re: App Deployment Error - IGNORE - Problem sorted

Re: Trouble with push notifications