User unable to connect to a specific wireless MR33

[Ian_kiprono]

Hello team,

Kindly assist how to resolve a user who is unable to connect to a specific access point but able to connect to others after relocating to another access point in the same location. Below is the failure reason on the logs:
reason='eapol_timeout' radio='1' vap='2' channel='48' rssi='33'

[PhilipDAth]

Are you using WPA2-Enterprise mode?  Can the AP talk to your RADIUS server?  Is the AP authorised in the RADIUS server?

[Ian_kiprono]

I am using WPA2 encryption. Yes the AP can talk to the radius server since other users are able to authenticate to the radius server on that AP. Only a single user in unable to connect.

[alemabrahao]

The 802.11w is enabled:

[Ian_kiprono]

I have just enabled right now. It was disabled.

[alemabrahao]

Is the 802.11w enabled? Can you share the SSID configuration?

[Ian_kiprono]

The 802.11w is disabled as shown below:

[alemabrahao]

Can you share all configurations on SSID?

[alemabrahao]

Also, check what @PhilipDAth asked for you.

[Ian_kiprono]

[ww]

If its just 1 client then i would start checking if the client device wifi driver is on the latest version

[Ian_kiprono]

I tried to uninstall & reinstall latest wifi driver adapters but it didn't resolve.