Best way to troubleshoot Wi-Fi dropouts?

[Craig10]

Hi,

We are experiencing Wi-Fi dropouts randomly without any pattern.

This issue has been confirmed just Wi-Fi and noticed particularly on Teams calls (we use Teams a lot though!)

Looking through Meraki portal logs, I am unable to see any obvious issues.

Can anyone provide me with advice to progress this issue?

TIA

[alemabrahao]

Did you notice this issue in a particular device type (android, Windows, IOS, Etc.) or all devices? What type of authentication are you using? Are 802.11r and 802.11w enabled?

Take a look on this documentation:

https://documentation.meraki.com/MR/WiFi_Basics_and_Best_Practices

[Tintin]

How does it look at the ”Event log” tab for the the access points?

I'm also having trouble with dropouts for various devices and in the event log I (among other things) see:

That info ”i” to the right of the messages doesn't give any info when clicked or hovered over. 😞

Another log entry for a devices says: 802.11 disassociation – disassociated due to 802.1X failure

I see there are other threads about ”802.11 disassociation” problems, but no clear answer on what to do about it. I guess it's complicated. 😄

Edit:

Maybe this thread could be on to something:

https://community.meraki.com/t5/Wireless-LAN/802-11-disassociation-issues/m-p/76859

[Craig10]

We have a lot of disasociation - unknown over a small period of time-this screenshot is over the last few minutes

Is this normal?

[alemabrahao]

Did you notice this issue in a particular device type (android, Windows, IOS, Etc.) or all devices? What type of authentication are you using? Are 802.11r and 802.11w enabled?

Take a look on this documentation:

https://documentation.meraki.com/MR/WiFi_Basics_and_Best_Practices

[Craig10]

Mainly Windows & IOS. 802.1X with custom RADIUS.

Are there any links on that documentation that may be particular to my issue?

[alemabrahao]

Are 802.11r and 802.11w enabled? 

[Craig10]

Not sure, where do I find that out?

[alemabrahao]

On SSID configuration. 

I suggest you to take a look on these documentations:

https://documentation.meraki.com/MR/WiFi_Basics_and_Best_Practices

It's not just install access points, and It will work like magical, you have to follow some best practices.

[Craig10]

Both disabled. Do I need to enable either of them?

[alemabrahao]

Nope, well, there are many reasons that could be causing this issue. How many access points do you have in your infrastructure? Have you performed a site survey? It's normal to have dissociation when clients doing roaming.

So I suggest two things:

First read the documentation.
Second, try to update client's driver Wi-Fi.

[alemabrahao]

In time, What firmware version are you running?