AP's dropping of network

TomasB
Here to help

AP's dropping of network

Hi all, we have started getting problem from all different sites with AP's dropping of network (or loose connection) since around  3-4AM this morning. I'm not sure if its our firewall or just the connection to Meraki cloud or if Cisco has problem? Have you notice anything? 

 

 

[Update 09:35] Got this link:

https://community.meraki.com/t5/Meraki-Service-Notices/bg-p/service-notices

 

[Update 12:45] Still not solved. We're having lot of connection problems between AP/MX and Cloud.

 

TomasB_0-1648022866692.png

 

29 Replies 29
redsector
Head in the Cloud

Same Problem here all MR36, MR46, MR46E, MR55 are affected saying "no connectivity".

But all MR42, MR42E, MR33, MR32, MR18 are not affected, also all switches are not affected.

michael12
New here

Same problem !!!

HakobDavtyan
Conversationalist

The access points and MXs are being disconnect and connect continuously from the cloud

TomasB
Here to help

Our MX's and MR44, MR76 is affected.

 

 

ChrisB
Here to help

It would appear this is a known issue by Meraki this morning, impacting Europe based customers. Just called them and they have a text to speak message advising.

User traffic appears to be fine, just the monitoring/dashboard part is having issues

AntonP
Here to help

Hi TomasB

 

The same is going on here, fairly new environment. Mx250 and 105 APs are effected.

No response from Meraki

 

pffff

Best,

Anton

 

 

redsector
Head in the Cloud

The devices are working well, only the dashboard connection is affected. Users don´t see any trouble.

AxL1971
Building a reputation

same here in the UK, up and down since 3am

Hi AxL1971,

 

The ap's in Amsterdam seem to be connected again,
only things like RF spectrum are not working

AxL1971
Building a reputation

we have a mixture of AP's and MS switches, only the AP's lost connection to the dashboard, the switches did not

cmr
Kind of a big deal
Kind of a big deal

The service ticket has been updated and we stopped seeing issues about 30 minutes ago.

redsector
Head in the Cloud

Still a few AP´s not reachable

AxL1971
Building a reputation

samere here started again, so not entirely resolved.

Gewessler
Conversationalist

Same Problem.

 

Gewessler_0-1648031488040.png

 

AUK
New here

We had around an hour of stability and now APs are reporting as offline and then back on repeatedly. 

AxL1971
Building a reputation

AxL1971_0-1648031704563.png

 

ChrisB
Here to help

Your best off referring to https://community.meraki.com/t5/Meraki-Service-Notices/Dashboard-connectivity-in-Europe-region/ba-p/... the official thread on this, rather then the unneeded updates of peoples individual status

To be fair that thread had the issue still marked as resolved when most of the most recent updates were posted.

 

The posts here were a useful resource to see that I wasn't the only one and saved me from making a call to Meraki support as was advised on the official thread. 

cmr
Kind of a big deal
Kind of a big deal

Only WiFi6 APs and MX250s affected for us as well:

 

cmr_0-1648032418513.png

cmr_1-1648032512168.png

 

redsector
Head in the Cloud

It was marked as solved, but it isn´t. Problems still occure.

AndyDee119
Comes here often

Still seeing the issue here wth MR44 APs reporting as down across our sites.

 

Gewessler
Conversationalist

It says user traffic is not directly affected but it is. The network drops for up to a minute every time it happens. No internet.

cmr
Kind of a big deal
Kind of a big deal

@SergeD are you using 802.1x?  The service alert says that this may be affected.

SergeD
Here to help

nope, just PSK. This is my home network. Haven't checked work network yet which is also in the UK. Its all good now though. Dont know about you guys?

redsector
Head in the Cloud

Seems to be good now, no issue since an hour.

JonP
Getting noticed

We last saw an issue at 12:42 GMT, so fingers crossed this issue is resolved. 

Gewessler
Conversationalist

Here we go again.....#

 

https://community.meraki.com/t5/Wireless-LAN/AP-showing-as-offline-on-Portal/m-p/146214

 

https://community.meraki.com/t5/Wireless-LAN/AP-s-dropping-of-network/m-p/146244#M20410

 

 

And Here the "Resolved" tread:

https://community.meraki.com/t5/Meraki-Service-Notices/Dashboard-connectivity-in-Europe-region/ba-p/...

 

 

this is not acceptable.

 

Last week, there were again these incorrect displays for various customers.

Your developers should not smoke so much pot

 

Gewessler_0-1649418067258.png

 

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