Meraki Community

athan1234 · ‎Jul 25 2023

Hi everyone

I cant reach ping to google 8.8.8.8

Traceroute it is complete

alemabrahao · ‎Jul 25 2023

What do you mean with customer doesn't work? Could you please explain the real issue?

I am not a Cisco Meraki employee. My suggestions are based on documentation of Meraki best practices and day-to-day experience.

Please, if this post was useful, leave your kudos and mark it as solved.

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alemabrahao · ‎Jul 25 2023

Do you have any rule blocking ICMP?

I am not a Cisco Meraki employee. My suggestions are based on documentation of Meraki best practices and day-to-day experience.

Please, if this post was useful, leave your kudos and mark it as solved.

alemabrahao · ‎Jul 25 2023

I performed a test here and It worked as expected. Check your firewall rules or with your ISP.

I am not a Cisco Meraki employee. My suggestions are based on documentation of Meraki best practices and day-to-day experience.

Please, if this post was useful, leave your kudos and mark it as solved.

athan1234 · ‎Jul 25 2023

Hello, I haven't set up any rules for FW.

The customer receives connectivity when he connects to his router directly.

alemabrahao · ‎Jul 25 2023

But is this causing any problems or is the network operating normally? Open a support case.

I am not a Cisco Meraki employee. My suggestions are based on documentation of Meraki best practices and day-to-day experience.

Please, if this post was useful, leave your kudos and mark it as solved.

athan1234 · ‎Jul 25 2023

I belive the customer dosent work .

alemabrahao · ‎Jul 25 2023

What do you mean with customer doesn't work? Could you please explain the real issue?

I am not a Cisco Meraki employee. My suggestions are based on documentation of Meraki best practices and day-to-day experience.

Please, if this post was useful, leave your kudos and mark it as solved.

Meraki Community

I cant reach google ping

I cant reach google ping