Active Application Monitoring

Solved
MK2
Building a reputation

Active Application Monitoring

Hi,

 

does anybody testing the TE Active Application Monitoring?

While trying to connect my ThousandEyes Account with meraki it shows me "DUD LINK"

1 Accepted Solution
JonasD
Meraki Employee
Meraki Employee

Can you check if your Meraki Dashboard and TE Accounts are in the same region, ie, both in North America or EU? For the integration to work, you cannot have mismatching regions between the accounts.

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4 Replies 4
Ryan_Miles
Meraki Employee
Meraki Employee

It's working for me. Can you provide more details or a screenshot on the error you're seeing?

MK2
Building a reputation

Got a fresh ThousandEyes account and this error:

MK2_0-1690348885136.png

 

JonasD
Meraki Employee
Meraki Employee

Can you check if your Meraki Dashboard and TE Accounts are in the same region, ie, both in North America or EU? For the integration to work, you cannot have mismatching regions between the accounts.

MK2
Building a reputation

Seems that you're right JonasD. 
Trial accounts are automatically generated in the US region.
https://docs.thousandeyes.com/product-documentation/user-management/thousandeyes-multi-region-cloud-...

 

I opened a case with request to move my account to EU region.

 

Thank you for the fast help. Best community ever 😎

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